Project Coordinator II
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Position: Project Coordinator II
Location: Nashville TN 37203
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description
- This position reports to the Project Team Manager.
- A Project Coordinator thrives in a fun and fast-paced environment
- this position requires heavy phone and e-mail communication with customers utilizing a wide variety of software tools
- to navigate customer accounts research and review policies and identify and communicate effective solutions. The
- Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
- Provide members with a personalized creative experience
- Work intimately with members and coordinate the entire lifecycle of their projects
- Provide stellar customer satisfaction at all times
- Partnering with Publishing teams to ensure that members enrolled in the proper service package
- Working internally with other departments to ensure that a quality product is delivered in a timely manner
- Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to
- anticipate problems before they occur
- Meeting all performance and quality metrics
- Initiating process improvement projects within the department and driving them through to completion
Basic Qualifications
- Associates Degree
- 1 years customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Ability to work weekends and overtime as required
- Authorized to work in the US without sponsorship
Preferred Qualifications
- Bachelors degree preferred
- Aptitude to quickly learn new systems and software
- Ability to multi-task & prioritize with strong organizational and follow-up skills
- Excellent oral and written communication skills
Story Behind the Need Business Group & Key Projects:
- Business Group: Engineering
- Reason for Request: Several process changes that need contingent workers for data management
Typical Day in the Role:
- Work schedule: M F (9a-5p CST)
- Extension possible
- Conversion possible (bachelors degree Required)
Candidate Requirements:
Required:
- Associates Degree
Preferred:
- Past industry preference Data Management (ex. line by line account of projects that come in)
Degree or Certification:
- Bachelors Degree highly preferred for conversion
KPI:
- Being able to getting resources turned on to different projects by need
- Help with pushing scenario plans to reporting
Leadership Principle:
- Earns Trust
- Ownership
- Dive Deep
Top 3 must-have hard skills
- High attention to detail - 2yrs
- Data management / Stakeholder management (need to coordinate between multiple stakeholders) 2yrs
- Able to escalate issues to leadership with any barriers/constraints that arise to ensure deliverables are completed by project deadlines 2yrs
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
- Microsoft Office
- Microsoft Outlook
- Microsoft Word
- Visio
- Microsoft Powerpoint
- Microsoft Excel
- Project Management
- Sharepoint
- Project Management Software
- Microsoft Project
- Administrative Experience
- Project Coordination
