Career Navigator

Salary $45000 year

Title: Career Navigator (Luzerne County)

Classification: Non-Exempt

Scope of Position:

This position provides an array of intake eligibility orientation outreach and case management services in Wilkes Barre/Luzerne County

To provide support and assistance to program participants in all areas related to gaining and/or retaining employment and career advancement

Due to the dynamics of working with individuals this position necessitates an individual who is comfortable working in an environment that is constantly evolving

This position requires an organized individual who can efficiently handle several responsibilities simultaneously

Essential Functions

Facilitate intake and orientation with jobseekers and make initial referrals to help resolve issues that may impede successful job placement

Counsel motivate and encourage jobseekers in advancing employment and training goals

Reach monthly and quarterly goals
Build a professional one-on-one working relationship with participants during outreach/intake
Perform proactive outreach and follow-up with candidate pipeline to ensure successful program engagement

to include initial appointment reminder calls rescheduling of missed appointments outreach to disengaged participants and assistance with securing needed documentation

Conduct timely accurate and complete eligibility determination for program applicants

Ensure 100% eligibility verification of all program applicants prior to registration/enrollment

Assist staff in communicating eligibility criteria including packet/application submission and income verification

Develop demonstrate and maintain programmatic knowledge and competency in the above areas by utilizing internal and external policy as well as pertinent law regulations and legislation

Conduct partner orientations on program eligibility requirements and services.

Ensure timely accurate and complete data input for enrollments

Communicate information gathered in intake meetings with appropriate staff

Facilitate program orientation sessions to create a motivating informative and supportive transition to program enrollments

Document all participant contacts and activities in case notes and ensure that contacts are made as required
Provide backup to Career Resource Coordinator Welcome Staff and Front Desk Staff
Meet multiple concurrent deadlines

Other opportunities as available

Education and Experience Requirements

Ability to prioritize tasks document visits and contacts and maintain flexibility
Proven verbal and written communication skills
Attention to detail and proficient in Microsoft Office Suite required
College degree or equivalent experience preferred
Customer service experience required
Must have a valid drivers license clean driving record and reliable transportation