Facilities Manager
Facilities Manager
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$ 90000 - 125000
1 Vacancy
Job Description
As our Facilities Manager youll be the go-to leader for ensuring Tends studios operate safely smoothly and in line with our brand standards. Based out of our NYC Hub youll oversee facilities management across all Tend studios supporting both day-to-day needs and long-term addition to maintaining existing spaces youll play a key role in new studio openingscoordinating with contractors and vendors throughout build-outs managing punch lists and ensuring each location is ready for patients and teams on day one. This is a fast-paced hands-on role where youll manage vendors troubleshoot issues respond to emergencies and proactively improve how we care for and expand our spaces. If youre a solution-oriented professional with experience in facilities and project management who thrives in a dynamic service-driven environmentwed love to meet you.
Location: This is a hybrid role based in New York City
Compensation: $90000$125000 annual bonus
What Youll Do
- Serve as the primary contact for all studio maintenance repairs and dental equipment issues across all Tend locations
- Manage emergency planned and preventative work with consistent service levels and cost efficiency
- Respond to emergency situations and coordinate resolutionincluding after hours and weekends as needed
- Own the New Studio Opening process manage the full checklist from pre-opening preparations through opening day including vendor coordination onsite travel for setup and installation equipment and supply readiness and ensuring all facilities-related elements meet Tends operational and brand standards.
- Coordinate vendor sourcing negotiations and service level adherence
- Conduct regular studio visits and site audits to ensure they reflect the Tend brand and meet regulatory compliance
- Ensure safety protocols are met including OSHA ADA and local/state/federal regulations
- Maintain all required safety reports and documentation
- Serve as liaison between studios and property management or landlord teams
Who You Are
Our physical spaces are a reflection of our brand our care and our commitment to creating a warm welcoming environment. You wont just be fixing whats broken; youll be shaping how our studios operate how they feel and how we continue to raise the bar on healthcare environments. Were looking for someone who leads with heart takes ownership and thrives in a role that blends service problem-solving and operational excellence. Youll bring a values-first mindset a high standard for quality and the ability to move with urgency and care.
You live Tends values
- Tend to Others You place the team above self and act with urgency to support excellence in our studios enabling seamless member experiences and safe environments for care.
- Be Brave Enough to Lead You think strategically act decisively and take ownership of your work. Whether coordinating vendors or responding to an emergency you stay agile and inspire confidence.
- Savor the Ride You understand that its fun doing hard stuffand you bring a positive energy to problem-solving even when the pressures on. You celebrate wins and bring others along for the journey.
- Embrace Our Differences You communicate clearly and respectfully with cross-functional teams vendors and studio leaders. You trust in positive intent and are open to diverse ways of working and thinking.
- Rooted in Growth You own your development and constantly look for ways to improve how we operateboth proactively and in response to issues. You also help others grow by sharing knowledge and best practices.
You also bring
- Takes Ownership You follow through on repairs projects and audits from start to finishnever leaving loose ends especially when safety or operations are on the line.
- Solves Whats in Front of You Whether juggling multiple tickets compliance needs or vendor schedules you navigate challenges with clarity and calm.
- Moves with Intention You take initiative respond quickly to urgent needs and drive continuous improvements that keep our studios operating at their best.
What You Have
- 5 years experience in facilities management in multi-site service environments ideally within healthcare or retail industries
- Experience using Facilities Management Software and working on project-based maintenance initiatives. Experience with Fexa preferred.
- Strong organizational and vendor management skills
- Comfort working in a fast-paced environment and balancing competing priorities
- Ability to travel regularly to studio locations within Tend hubs (up to 40%)
- A service-first mindset and attention to operational excellence
What We Offer:
We believe taking care of people starts with taking care of our own. Heres how weve got you covered at Tend:
- Health Comes First - We offer medical dental and vision insurance plus a Dental Wellness Program to keep your smile as sharp as your skills.
- Plan for the Future - Our 401(k) comes with a company match because your future matters just as much as your now.
- Support When You Need It - Life & AD&D insurance health advocacy legal support and an Employee Assistance Program (EAP) all designed to have your back when life gets real.
- Smart Spending Options - Weve got Flexible Spending Accounts (FSAs) Health Savings Accounts (HSAs) and pre-tax transit/parking benefits to make your dollars go further.
- Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays because rest is productive.
- Bonus Eligible - Annual bonus based on company and individual performance
#LI-Hybrid
Required Experience:
Manager
Employment Type
Full Time
