Project Manager
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Job Location:
Any - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Engineering
Job Summary
We are seeking a Project Manager to join a strategic initiative aimed at enhancing observability practices within our AWS Connect Contact Center as a Service (CCaaS) focus is on ensuring operational transparency and enabling proactive issue detection by coordinating cross-team efforts and maintaining visibility into project progress.
Responsibilities:
- Facilitate observability discussion sessions with Developers Architects Platform and Support teams.
- Maintain and update trackers with timelines deliverables and progress status.
- Provide periodic status updates and reports to leadership teams.
- Create engaging presentations to showcase overall project progress and status for stakeholders.
- Drive observability initiatives and related tasks to completion by coordinating with dependent teams.
- Contribute to other internal project tracking and coordination activities as required.
Qualifications :
- 4 years of IT project management experience in CCaaS (Contact Center as a Service) environments
- 3 years managing observability/monitoring projects.
- Experience with documentation for IT/cloud-based projects.
- Advanced proficiency in MS Office Suite (Word Excel Project SharePoint).
- Expertise in diagramming tools (Visio ) for workflows and system architecture.
- Proven ability to track project timelines dependencies and risks using PM tools.
- Experience analyzing technical metrics (Splunk CloudWatch) and creating executive reports.
- Strong cross-functional collaboration with development operations and support teams.
Nice to have:
- Experience in the CCaaS industry and familiarity with Amazon Connect ecosystems.
- Knowledge with AWS contact center services (Amazon Connect Lambda ALB)
- Agile/Scrum certification (PMP SAFe or similar)
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
