Senior Product Marketing Manager

Remote US Full-Time Mid to Senior Level
Join the team thats powering a new era of knowledge work in the contact center.

About Balto

At Balto we help contact centers coach agents in real time powering better conversations and business outcomes through AI. Our customers trust us with sensitive dataand we take that responsibility seriously. Thats where you come in.

Were looking for a Senior Product Marketing Manager to own our product narrative connect our solutions to customer outcomes and drive measurable revenue impact. Youll shape how we tell Baltos story in a competitive market bring customer wins to life and empower our go-to-market teams with killer messaging and competitive insights.

This is a hands-on highly visible role where youll partner with product sales marketing and customer success to launch products build competitive playbooks and fuel our growth.

What Youll Do

Youll be the bridge between our product and the marketowning the story crafting the tools and fueling go-to-market success. This includes:

• Be the VPs right hand acting as the strategic starting point for product-related content
• Translating the product roadmap into compelling market-ready messaging and positioning
• Building sales enablement tools (battlecards one-pagers pitch decks) that win deals
• Developing competitive intelligence and playbooks to sharpen our edge
• Capturing customer stories wins and data that influence buying decisions
• Partnering with the wider marketing team to drive integrated campaign-ready content
• Managing relationships with industry analysts and media outlets to boost Baltos category leadership
• Tracking and influencing metrics like win rate adoption churn and pipeline impact

This is a remote role open to candidates anywhere in the US with occasional travel for in-person company all-hands events up to 4 times a year.

Who You Are

Youre equal parts strategist and doer. You can own the high-level narrative and crank out a battlecard in an afternoon.

• You have experience in B2B SaaS (bonus if its in the $1545M ARR range)
• Youve launched products built competitive playbooks and love enabling sales
• You collaborate effortlessly across product sales and marketing
• Youre curious creative and data-drivenyou know what resonates and why
• You can translate complex product features into must-have customer value
• Youre excited about AI and want to use it to level up your work every day

Our Culture: Were AI Obsessed

At Balto we dont just build AIwe live it. If youre not

• Building your own GPTs in OpenAI
• AI-coding side projects in Replit
• Following the latest drops from Google OpenAI Anthropic Meta and xAI
• Reading essays academic papers and dev blog posts about LLMs
• Generating stunning visuals with MidJourney or videos with VEO

...then Balto might not be the right place for you.

But if that does sound like you Youre going to feel right at home.

Why Balto

• Fully remote team work from anywhere in the US
• Mission-driven culture with smart supportive and AI-obsessed teammates
• Career growth this role is built for someone who wants to shape a function and make an impact fast
• Great benefits: healthcare 401(k) unlimited PTO learning stipends and more

Ready to tell Baltos story outsmart the competition and drive market impact
or send us your resume and a short note on your favorite recent product launchyours or someone elsesand why it worked.