Manager, Application Support Engineering
Manager, Application Support Engineering
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$ 155000 - 185000
1 Vacancy
Job Description
We are seeking an experienced Applications Owner - Financial Systems to serve as the technical owner for our financial technology platforms. You will be responsible for the day-to-day management maintenance and enhancement of technology platforms supporting our financial functions working closely with business stakeholders to understand requirements coordinate implementation efforts and ensure systems operate efficiently to meet business objectives.
What youll be doing
- Serve as the primary technical owner for financial applications ensuring systems are properly maintained enhanced and aligned with business requirements
- Coordinate with business users and stakeholders to gather requirements prioritize enhancements and translate business needs into technical specifications
- Provide application support maintenance and troubleshooting for financial technology platforms
- Collaborate with developers QA teams and project managers to implement system enhancements and resolve technical issues
- Manage third-party vendor relationships for financial applications including regular communications issue resolution and enhancement requests
- Develop and maintain system documentation including configuration settings business processes and technical procedures
- Identify opportunities for process improvements automation and integration between financial systems and other enterprise applications
- Support testing of new features and system upgrades ensuring minimal disruption to business operations
- Provide regular reporting on system performance issues and enhancement progress to stakeholders
The ideal background for this role:
- Bachelors degree in Information Technology Computer Science or a related field - Proven experience in application management or engineering roles with a minimum of 5 years in lead/ manager level positions
- Knowledge of fund administration processes particularly within private equity environments
- Experience with credit products and systems is highly desirable
- Experience working with financial services applications and understanding their technical requirements
- Familiarity with system integration techniques and data management principles
- Strong troubleshooting skills and ability to diagnose and resolve complex technical issues
- Experience in coordinating development efforts and managing application enhancement projects
- Proficiency in SQL and data manipulation techniques
- Self-motivated proactive with a strong sense of ownership initiative and problem-solving abilities
- Excellent communication skills with the ability to translate complex technical concepts to non-technical stakeholders
- Detail-oriented and able to manage multiple priorities in a fast-paced environment
- Ability to work independently as well as collaboratively within a team
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and analytical thinking
- Experience in financial services particularly in fund administration is essential
- Ability to work independently as well as collaboratively across the organization
- Excellent communication skills in English
The salary range for this position is $155000 - $185000 in addition to a comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidates experience level.
Work Arrangement
All applicants applying to Gen II Fund Services LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule. This position will work a hybrid work schedule from our New York office comprised of a minimum of four (4) days a week in our office and one (1) day remote.
About the Company
Gen II Fund Services LLC is one of the largest global independent private equity fund administrators administering over $1T of private capital on behalf of its clients with offices in New York San Francisco Boston Stamford Dallas Denver Vancouver and Luxembourg. Gen II offers private fund sponsors a best-in-class combination of people process and technology enabling fund sponsors to most effectively manage their operational infrastructure financial reporting and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry with broad expertise across buyout funds of funds real estate energy infrastructure credit co-investment hybrid funds feeder funds venture capital retail and managed accounts.
Key Facts:
- Administering over $1T in assets.
- Servicing nearly every significant investor in the asset class.
- Institutional grade infrastructure and SSAE 18 (SOC-1 Type 2) certification ensuring confidence in our processes and operating model.
- The most experienced and best performing team in the industry.
Manager
Employment Type
Full-Time
