Willow Inpatient Application Support Analyst
Willow Inpatient Application Support Analyst
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3years
2 - 75
1 Vacancy
Job Description
This is a remote position.
Job Description: Epic Willow Inpatient Application Support Analyst
Overview
We are seeking an Epic Willow Inpatient Application Support Analyst to provide ongoing support for a live production environment. This role focuses on ensuring system stability addressing day-to-day issues and managing small-scale enhancements and projects within the Epic Willow module. The ideal candidate will have hands-on experience supporting Epic Willow and the ability to collaborate with clinical pharmacy and IT stakeholders to deliver timely solutions.
Responsibilities
Provide daily support for the Epic Willow Inpatient application in a live healthcare environment.
Monitor system performance troubleshoot incidents and resolve break/fix issues to minimize downtime.
Perform routine maintenance tasks such as table updates configuration changes and user support.
Partner with end-users and pharmacy teams to gather requirements for small enhancement requests and implement approved changes.
Participate in small projects including minor upgrades workflow optimizations and feature rollouts.
Collaborate with cross-functional teams to ensure smooth integration with other Epic modules (e.g. Beacon ClinDoc Resolute).
Maintain documentation of issues resolutions and system changes in accordance with IT governance standards.
Support system testing validation and change management activities.
Stay current with Epic updates patches and best practices for system stability and compliance.
Requirements
Qualifications
Epic Willow certification (Inpatient and/or Ambulatory preferred).
2 years of experience providing application support in a live Epic Willow environment.
Strong knowledge of pharmacy workflows medication ordering and administration processes.
Experience with break/fix troubleshooting maintenance and enhancement builds.
Ability to prioritize multiple tasks in a fast-paced clinical support setting.
Excellent communication and problem-solving skills.
Familiarity with ITIL practices ticketing systems and healthcare IT compliance standards is a plus.
Preferred Skills
Experience with Epic Bridges or other integration tools.
Exposure to Epic upgrade cycles and regression testing.
Previous experience in a healthcare provider environment supporting clinicians pharmacists or IT operations.
Qualifications Required Epic Certification: Epic Willow Inpatient Minimum 3 years of Epic Willow Inpatient build and configuration experience in a healthcare environment. Strong understanding of pharmacy workflows, integration, and reporting. Experience working with large-scale health systems, preferably in an enterprise environment. Proficiency with Epic testing, validation, and change control processes. Excellent communication, documentation, and stakeholder engagement skills. Ability to work independently and manage workload in a remote environment. Preferred Qualifications Background in managing project backlogs and enhancement queues.
Education
Bachelor's Degree
Employment Type
Full Time
