Remote Client Success Specialist
Remote Client Success Specialist
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0-1years
$ 54000 - 75000
1 Vacancy
Job Description
This is a remote position.
Superior PLUS Realtors is a trusted leader in real estate services dedicated to delivering excellence in every transaction. We pride ourselves on professionalism integrity and personalized client care. Our team is committed to guiding clients through smooth and successful real estate experiences whether buying selling or investing. With a focus on innovation efficiency and customer satisfaction we strive to exceed expectations and build lasting relationships in the communities we serve.
As a Remote Client Success Specialist you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our services. You will act as the main point of contact for assigned clients and work closely with our event production team to deliver outstanding results. This is a remote full-time position that offers flexible working hours and the opportunity to work with a dynamic and fast-paced team.
Responsibilities
- Act as the main point of contact for assigned clients and manage all communication and inquiries promptly and professionally.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Understand each clients unique needs and provide tailored solutions and recommendations.
- Collaborate with our event production team to plan and execute events based on client requirements.
- Manage event timelines budgets and logistics to ensure events are delivered on time and within budget.
- Coordinate with vendors suppliers and subcontractors to secure necessary resources for event production.
- Provide support and guidance to clients throughout the event planning process.
- Address and resolve any issues or concerns raised by clients in a timely and efficient manner.
- Conduct post-event evaluations and gather feedback from clients to continuously improve our services.
- Keep up-to-date with industry trends and best practices to enhance the quality of our services and stay ahead of the competition.
- Travel to on-site events as needed to ensure smooth event execution.
Requirements
- Bachelors degree in event management marketing hospitality or a related field.
- At least 2 years of experience in event planning or client management.
- Excellent communication and interpersonal skills.
- Strong project management skills with the ability to multitask and prioritize.
- Proven track record of building and maintaining strong client relationships.
- In-depth knowledge of event planning and production processes.
- Proficient in using event management software and Microsoft Office.
- Willingness to work flexible hours and travel as needed.
- Ability to thrive in a fast-paced and deadline-driven environment.
Benefits
- Opportunities for career growth within a reputable real estate company.
- Supportive and collaborative team environment.
- Competitive compensation package.
- Commitment to work-life balance and professional development.
Key Responsibilities Manage all aspects of the escrow process, from opening to closing. Review purchase agreements, contracts, and title documents to ensure accuracy. Coordinate with buyers, sellers, real estate agents, lenders, and attorneys to facilitate smooth transactions. Prepare settlement statements, escrow instructions, and required documents. Ensure compliance with federal, state, and local regulations. Handle disbursement of funds and balance escrow accounts. Maintain accurate records and provide updates to all parties throughout the transaction. Resolve issues or discrepancies quickly and professionally. Qualifications Proven experience as an Escrow Officer or in a similar role. Strong knowledge of escrow, title, and real estate processes. Exceptional attention to detail and organizational skills. Excellent communication and interpersonal abilities. Proficiency in escrow/title software and Microsoft Office Suite. Ability to work under pressure while maintaining accuracy and professionalism. State-required Escrow Officer license or certification (if applicable).
Employment Type
Full Time
