Customer Service Representative
Customer Service Representative
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Job Description
Job Description
We are currently seeking a professional and motivated Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries resolving issues efficiently and ensuring customer satisfaction. This is an excellent opportunity for someone who enjoys problem-solving and values high-quality service.
Responsibilities
Respond to customer inquiries via phone email or chat in a timely and professional manner
Resolve product or service problems by clarifying customer concerns and determining the best solution
Maintain accurate records of customer interactions and transactions
Follow up to ensure customer issues are resolved to their satisfaction
Collaborate with other departments to ensure seamless customer support
Identify and escalate priority issues when necessary
Stay updated on product knowledge company services and policy changes
Qualifications :
Qualifications
High school diploma or equivalent (Associates or Bachelors degree preferred)
Proven experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work effectively in a fast-paced environment
Proficiency in Microsoft Office and CRM systems
Additional Information :
Benefits
Competitive salary ($48000 $54000 annually)
Opportunities for growth and career development
Comprehensive training and onboarding
Health dental and vision insurance
Paid time off and holiday leave
Supportive team environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
