Senior Staff Software Engineer â GTM
Senior Staff Software Engineer â GTM
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1 Vacancy
Job Description
ServiceNow is seeking a highly skilled and innovative Senior Staff Engineer to join our Digital Technology Go-To-Market (GTM) team. This role is focused on driving solution architecture exploring emerging technology trends and solving complex business challenges through creative and scalable engineering solutions. You will play a critical role in shaping the technical direction of GTM platforms that support our global Marketing and Sales organizations.
Key Responsibilities:
- Design and lead solution architecture for GTM platforms including marketing automation sales enablement and customer engagement systems.
- Evaluate and apply emerging technology trends to enhance platform capabilities and drive innovation.
- Collaborate with cross-functional teams to translate business requirements into scalable and secure technical solutions.
- Develop and maintain microservices and API-first architectures in cloud-native environments.
- Embed AI-first principles into engineering solutions to drive automation and personalization.
- Ensure seamless integration across CRM CPQ CLM EMS and Martech ecosystems.
- Champion CI/CD DevOps and agile practices to accelerate delivery and improve quality.
- Mentor engineers and contribute to a culture of innovation inclusion and continuous learning.
- Lead technical problem-solving efforts and challenge conventional thinking to deliver impactful outcomes.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- 12 years of experience in software engineering with a focus on solution architecture and system design.
- Expertise in cloud-native development (AWS Azure GCP) and distributed systems.
- Strong background in API-first and microservices architecture.
- Experience with CI/CD pipelines DevOps tooling and agile methodologies.
- Proven ability to solve complex technical problems creatively and effectively.
- Excellent communication and collaboration skills across technical and business stakeholders.
Preferred Qualifications:
- Experience with AI/ML platforms and embedding intelligence into GTM workflows.
- Familiarity with CRM and Martech ecosystems.
- Knowledge of the ServiceNow platform and solutions including workflow automation and data fabric capabilities.
- Background in data engineering or digital experience platforms.
- Strong results orientation and a mindset for challenging the status quo.
Join ServiceNow to be part of a team that is redefining how we go to market. As a Senior Staff Engineer you will work at the intersection of technology and business helping shape the future of customer engagement and sales transformation.
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
