Social Media Comment Moderator

Schedule:

• 40 hours/week
  
• We are hiring 3 staff to cover the following schedules:
  

1. Staff 1: Monday Tuesday Wednesday 5pm - 2am & Saturday Sunday 9am - 6pm
   
2. Staff 2: From Wednesday to Sunday 12am - 9am
   
3. Staff 3: Tuesday 12am - 9am Thursday to Saturday 5pm - 2am & Sunday 3pm - 12am
   

Client Timezone: Eastern Standard Time

This is an exciting opportunity to become the voice of a successful retail brand managing their vibrant Facebook community during critical off-hours when customer engagement peaks. You ll use advanced Comment Guard software to monitor respond to and moderate customer interactions across multiple social media pages directly impacting customer satisfaction and brand perception. This role offers the unique opportunity to work independently while making a meaningful difference in customer experience with potential for growth into additional social media and administrative responsibilities as you demonstrate your skills and value to the organization.

• Monitor and manage customer comments across multiple Facebook pages using state-of-the-art Comment Guard software platform
  
• Provide real-time customer service by responding to positive engagement using pre-written templates or AI-generated responses
  
• Maintain brand reputation by identifying and appropriately handling negative comments through established protocols
  
• Engage with customers participating in promotional campaigns and contests to drive sales conversions
  
• Process and archive customer interactions to maintain organized workflow and reporting
  
• Refresh comment dashboards regularly to ensure no customer inquiries are missed
  
• Maintain professional brand-appropriate communication that reflects company values and tone
  
  

• Excellent written English communication skills with natural conversational tone that resonates with US customers
  
• Previous experience working with US-based clients or in customer service roles strongly preferred
  
• Familiarity with Facebook platform social media engagement and online community management
  
• Ability to work independently during evening overnight and weekend shifts when your impact is most valuable
  
• Strong attention to detail for quickly identifying appropriate versus inappropriate customer comments
  
• Reliable high-speed internet connection and professional home office setup
  
• Basic computer proficiency and ability to quickly learn new software platforms
  
• Flexibility to work during peak customer engagement hours (evenings and weekends) when traditional businesses are closed