WFH - Operations System Support
WFH - Operations System Support
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45000 - 45000
1 Vacancy
Job Description
This is a remote position.
This role requires strong documentation reporting and administrative capabilities.
Key Responsibilities
Reporting & Metrics Management
Update weekly various (Leadership Enrollment and Sales) scorecards and campaign performance metrics
Prepare monthly billing reports
Generate monthly sales reports across all business segments
Pull/upload risk stratification reports once per month and upload into EMR
Financial & Billing Support
Assist with manual claim drops
Systems Monitoring & Operational Support
Monitor and maintain internal systems and ensure daily task readiness
Coordinate with staff for device shipping and returns
Prepare enrollment call lists daily
Upload monthly CPAP and CCM reports ensuring data accuracy across platforms
Maintain internal task dashboards and project tracking tools
Documentation SOPs & Workflow Development
Maintain internal process documentation and playbooks
Support development of efficient SOPs especially for hiring and reporting
Ensure all work is compliant with documentation standards and procedures
Recruitment & HR Admin
Screen resumes manage job ads and coordinate interviews
Support employee onboarding: document verification orientation and reference checks
Coordinate background and drug screening benefits enrollment and compensation research
Track performance review cycles and assist with reporting across teams
Sales Admin & Lead Management
Help prepare sales materials
Requirements
Qualifications & Skills
Extremely organized and detail-oriented thrives in structured environments
Process-driven comfortable following and improving SOPs
Fluent in Excel (Pivot Tables VLOOKUP formulas filtering etc.)
At least 2 3 years of experience in operations admin or systems support
Strong written communication skills; clear and professional documentation is key
Familiar with QuickBooks Google Workspace and CRM/project tools like (preferred)
Background in healthcare billing or BPO is a plus but not required
Comfortable working independently while collaborating with U.S.-based leadership
Benefits
- Health and Wellness: Comprehensive HMO coverage for you and your dependents.
- Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
- Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
- Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
- Government Benefits: Full support for required government benefits.
- 13th Month Salary: A festive bonus to celebrate the year s hard work.
- Overtime Pay: Compensation for your extra effort and time.
- Night Differential: Additional pay for working late hours or shifts.
- Incentives: Performance-based incentives to reward your contributions and achievements
Qualifications & Skills Extremely organized and detail-oriented thrives in structured environments Process-driven comfortable following and improving SOPs Fluent in Excel (Pivot Tables, VLOOKUP, formulas, filtering, etc.) At least 2 3 years of experience in operations, admin, or systems support Strong written communication skills; clear and professional documentation is key Familiar with QuickBooks, Google Workspace, and CRM/project tools like (preferred) Background in healthcare, billing, or BPO is a plus, but not required Comfortable working independently while collaborating with U.S.-based leadership
Education
NA
Employment Type
Full Time
