Customer Service Executive
Customer Service Executive
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Salary Not Disclosed
1 Vacancy
Job Description
We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Maintaining a positive empathetic and professional attitude toward customers always.
- Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
- Train customers on how to derive the most value from our Software-as-a-Service platform.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledge and resolve customer complaints whilst ensuring they are always in the loop.
- Responding promptly to customer inquiries and communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Identify opportunities to sell additional services and or Cartrack software applications to clients.
- Compile daily efficiency and productivity reports.
Requirements
- Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
- Experience in customer service.
- Proficient in English.
- Tech-savvy and computer literate.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Team player with a high level of energy and able to work independently.
Application
Wed love to hear from you chat with you and learn more about you!
Subject: NameCustomer Care Officer
Employment Type
Full Time
