Customer Success Consultant Level 1
Customer Success Consultant Level 1
Posted on :
20-08-2025
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1 Vacancy
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Job Description
Position Title: Client Success Specialist
Work Set-up: Hybrid
Schedule: 07:00 AM 3:30 PM PHT
Salary: Php 45000 - 50000.00
Sign-on Bonus: TBC
Our client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions they offer a comprehensive suite of software modules designed to streamline property management asset maintenance and facilities operations. From real-time monitoring and predictive maintenance to financial management and customer engagement they empower property owners managers and service providers to optimize efficiency enhance service delivery and drive value across their portfolios. With a global presence and a commitment to innovation the client is revolutionizing the way properties and facilities are managed in todays dynamic and interconnected world.
Purpose of the position
Customer Success Consultant works closely with our Customers to build and maintain long-term relationships. You will be part of a small team providing Level 1 user support for the software Urbanise Strata Management.
The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner escalating issues where necessary.
As our software is largely based around the financial activities more than 60% of support requests relate to accounting queries regarding Accounts Payables General Ledger Transactions Accounts Receivables Levies Budgets and reporting.
Key responsibilities
Undertake activities as directed by the Head of Customer Success and Implementation including:
phone email and online user support
ensure customer satisfaction through follow up responsiveness and quality communication
document technical issues resolutions and sharing information across the team
serve as a software subject matter expert to assist customer with implementation and configuration activities
assist with data upload and customer implementation as required
Your general obligations/responsibilities include:
Maintain a high customer satisfaction rating with our customers
Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times customer implementations and account management).
Attending all staff meetings training and other functions as directed by the Chief ExecutiveOfficer or Head of Customer Success
Follow the instructions and directions of corporate staff such as HR Accounts and Management regarding company policies and procedures
Requirements:
Comprehensive knowledge of accounting procedures and principles.
Minimum of 12 months working in a Customer Facing role
Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
Ability to read and understand Financial Reports
Can understand and can provide professional friendly and polite customer service through a number of channels
Proven Time Management skills with the ability to prioritise workload
Proven problem solving and critical thinking skills
Strong ability to learn things quickly especially new software and technologies
High level of accuracy and efficiency
Exceptional verbal and written communication skills.
12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Work Set-up: Hybrid
Schedule: 07:00 AM 3:30 PM PHT
Salary: Php 45000 - 50000.00
Sign-on Bonus: TBC
Our client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions they offer a comprehensive suite of software modules designed to streamline property management asset maintenance and facilities operations. From real-time monitoring and predictive maintenance to financial management and customer engagement they empower property owners managers and service providers to optimize efficiency enhance service delivery and drive value across their portfolios. With a global presence and a commitment to innovation the client is revolutionizing the way properties and facilities are managed in todays dynamic and interconnected world.
Purpose of the position
Customer Success Consultant works closely with our Customers to build and maintain long-term relationships. You will be part of a small team providing Level 1 user support for the software Urbanise Strata Management.
The prime responsibility is taking the time to listen to our customers to fully understand their needs and help resolve their queries in an efficient professional and timely manner escalating issues where necessary.
As our software is largely based around the financial activities more than 60% of support requests relate to accounting queries regarding Accounts Payables General Ledger Transactions Accounts Receivables Levies Budgets and reporting.
Key responsibilities
Undertake activities as directed by the Head of Customer Success and Implementation including:
phone email and online user support
ensure customer satisfaction through follow up responsiveness and quality communication
document technical issues resolutions and sharing information across the team
serve as a software subject matter expert to assist customer with implementation and configuration activities
assist with data upload and customer implementation as required
Your general obligations/responsibilities include:
Maintain a high customer satisfaction rating with our customers
Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times customer implementations and account management).
Attending all staff meetings training and other functions as directed by the Chief ExecutiveOfficer or Head of Customer Success
Follow the instructions and directions of corporate staff such as HR Accounts and Management regarding company policies and procedures
Requirements:
Comprehensive knowledge of accounting procedures and principles.
Minimum of 12 months working in a Customer Facing role
Previous experience in supporting accounting or property management software (Strata management or Facilities Management experience will be held in high regard)
Ability to read and understand Financial Reports
Can understand and can provide professional friendly and polite customer service through a number of channels
Proven Time Management skills with the ability to prioritise workload
Proven problem solving and critical thinking skills
Strong ability to learn things quickly especially new software and technologies
High level of accuracy and efficiency
Exceptional verbal and written communication skills.
12 months of working in a helpdesk or an application support environment is advantageous but not mandatory
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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