Associate Manager, Problem Management
Associate Manager, Problem Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do
Were looking for an Associate Manager to join our Problem Management team. You will report directly to the Senior Manager of Service Enablement and play a key role in our support operations. In this role youll lead a team of problem managers and work closely with teams across Ubisoft to tackle the root causes of service disruptions.
With your team youll establish effective process communication and tracking of problems across our organisation and as a leader ensure high quality communication coaching and governance is maintained.
Essential duties and responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
Lead and support a team of problem managers.
Drive root cause analysis and long-term fixes for recurring issues.
Improve how we track communicate and resolve problems.
Collaborate across teams to prioritise the most impactful problems.
Help shape a proactive transparent approach to problem management.
Qualifications :
What youll bring:
Strong Leadership and Communications Skills
A pragmatic approach to problem solving
Experience in Service operations or Problem management role
A focus on preventative solutions not just being reactionary.
Proven leadership experience with a focus on coaching mentoring and developing high-performing teams.
Experience with ITSM/project management and work tracking tools (Jira ServiceNow Miro etc).
Strong collaboration to ensure consistent service delivery for key stakeholders.
ITIL 4 foundation certification (or equivalent) preferred but not essential.
Passion for games players and community-focused service delivery.
Additional Information :
What youll get:
Our benefits packages reflect the location you work in but include:
- Pension contributions / 401k matching
- Personal medical cover
- Maternity paternity adoption and parental leave
- Ask your recruiter for the details for your location and prepare to be impressed!
Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race ethnicity religion gender sexual orientation age or disability status.
Skills and competencies show up in different forms and can be based on different experiences thats why we strongly encourage you to apply even though you may not have all the requirements listed above.
At Ubisoft you can come as you are. We embrace diversity in all its forms. Were committed to fostering a work environment that is inclusive and respectful of all differences.
All your information will be kept confidential according to EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
