Staff Production Service Engineer
Staff Production Service Engineer
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Job Description
Role overview
Working closely with the Global ServiceNow Team they will help deliver seamless operational support to German customers. Experienced systems engineer with 6 years in Linux environments. Skilled in performance tuning cloud infrastructure scripting (Bash Python etc.) and high availability. Strong problem-solving communication and leadership responsibilities include network and system administration database management and DevOps operationsensuring a stable secure and scalable infrastructure aligned with evolving business needs.
Role responsibilities:
- Develop tools in Python bash and JavaScript to replace manual work and improve customer maintenance experience.
- Drive enhancements and bugfixes for large scale automation projects such as patching provisioning and kickstart domains.
- Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
- Prepare new ServiceNow products and services for production readiness with design review feedback to engineering teams training and testing.
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
- Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.
- Troubleshoot database backup and restore failures as well as perform database migrations.
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction Cloudera Big Data clusters Kafka and RabbitMQ messaging database encryption E-Mail infrastructure at scale DNS Puppet Elasticsearch F5 BigIP and mo
Qualifications :
To be successful in this role you have:
Strong background in systems architecture and engineering an understanding of the components of software infrastructure including hardware platforms OS virtualization application database web and application servers. Prior experience in software development/engineering release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.
Other requirements:
- 6 years experience building and maintaining Linux-based systems
- 6 years experience working on one (or more) Relational Database technologies: MariaDB Oracle or PostgreSQL.
- Strong problem-solving leadership time management and critical thinking skills.
- Investigate and discover on your own being self-driven and accountable.
- Strong experience with database/system performance analysis capacity sizing and optimization
- An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud including data centers systems networks web applications and relational databases.
- Familiarity with networking and storage concepts such as routing IP networking DNS load-balancers block and file storage etc.
- Is comfortable designing authoring testing and debugging code in a popular systems languages: Bash Python Ruby Perl.
- Solid understanding of database replication/high availability storage engines system performance and benchmarking performance analysis and capacity management
- Familiarity with virtualization and cloud infrastructure technologies.
- Candidate must have excellent communication skills and work well in a collaborative team environment. A CS/EE degree with 6 years of proven related experience is required.
- Fluent in German and English (written and verbal)
Due to the nature of the role and regulatory requirements for this role only candidates who are German or EU citizens can be considered.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
