Intern, Product Operations (Customer, Logistics)
Intern, Product Operations (Customer, Logistics)
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Job Description
We are on the lookout for a Intern Product Operations to join the Logistics Product Performance Team on our journey to always deliver amazing experiences.
In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
Logistics Product Operations executes Delivery Heros vision to always deliver an amazing experience by shaping global Logistics products into winning solutions to serve our local entities (brands) and ecosystems and to grow a sustainable business. We have 3 core users in our Logistics ecosystem who are at the heart of everything we do: Customers who place orders for delivery Vendors who accept & prepare orders and Riders who deliver our orders.
- Contribute to the creation and maintenance of support documentation including FAQs and troubleshooting guides.
- Provide excellent support to both internal teams and external customers troubleshoot issues and collaborate with cross-functional teams
- Support the roll-out of new products and features in your region which are aimed at improving our users experience business performance and operational efficiency
- Conduct analysis to optimize product performance monitor and review the results of A/B tests to inform decision-making processes.
- Interact with and support our operations stakeholders
Qualifications :
- Youve already gained your first experience in SQL
- Highly passionate about solving business problem with data and statistical knowledge
- You have an eye for details
- Independent and rigorous working style
- You are a team player and love to think outside the box
- Excellent English communication skills both written and verbal.
Nice to Have:
- Experience with data visualisation tools
- Familiar with A/B testing
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday
- We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support access to the Udemy Business platform to explore a variety of online courses
- Get moving and release those wonderful mind-boosting endorphins: Health Checkups Mindfulness and Gym & Bicycle Subsidy
- The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses and access to Internal Housing Hub
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
