Fairmont Gold Supervisor
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Job Location:
Lake Louise - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As Fairmont Gold Supervisor you will be an integral part of delivering luxury service to guests on Fairmont Gold the hotels exclusive guest floor. You will oversee the daily operations of the front desk and rooms ensuring an exceptional personalized guest experience.
Position Type: Permanent
Pay Rate: $20.59/hour
Start Date: September 2025
Job Duties Include:
- Consistently offer professional warm personalized friendly and engaging service
- Assist in ensuring all Fairmont Gold standards and operating procedures are adhered to
- Review all Fairmont Gold reservations to ensure requests are met and anticipate the needs of arriving guests
- Ensure the highest possible revenues are generated for Fairmont Gold working with the Front Office team on daily upsell programs
- Handle guest concerns and react quickly ensuring that we can recovery remarkably
- Maintain guest profiles to ensure preferences are logged and used to wow guests
- Provide thoughtful and knowledgeable Concierge information to our guests about local and area attractions
Qualifications :
- Proven experience in luxury hospitality
- Proficiency in Property Management Systems (e.g. Opera Maestro or similar).
- Advanced knowledge of Microsoft Office Suite (Excel Word Outlook)
- ProServe certification required
You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
