Casual Guest Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Guest Service Agent you will be reporting to the Front Office Manager and Duty Managers providing exceptional customer service to our guests as they check in & out of the hotel. This is a casual role.
What you will be doing:
- Providing passionate knowledgeable and friendly service to external and inhouse guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the hotel in a timely manner
- Handling guest enquiries and providing information on local attractions giving directions where required
- Taking reservations as required
- Ensuring accurate payment of guest accounts
Qualifications :
- Previous customer service experience is desired particularly in a hotel environment
- Enthusiastic with a natural ability to build rapport both in person and over the telephone
- You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)
You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match instead we promote diverse talent and welcome your unique story.
Additional Information :
Whats in for you
- Enjoy perks like discounted accommodation meals global partner discounts & more;
- Access to ongoing learning and skill enhancement;
- FREE on-site parking
Remote Work :
No
Employment Type :
Contract
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
