Duty Manager
Duty Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Role
We are looking for a Hotel Duty Manager who is dedicated to providing a memorable experience and create that human connection with our guests at every stage of their stay.
In this role you will:
- Manage and support the Front Office Team ensuring that guest expectations are met.
- Manage the hotel operation in the absence of the General Manager.
- Lead by example when attending to guest requests.
- Take initiative to ensure that interactions with our guests are positive and productive.
- Handle guest requests inquiries and complaints professionally and promptly.
- Ensure that procedures relating to Front Office are completed in line with agreed standards
- Oversee and coordinate all arrivals and departures including special guests and VIPs.
- Assist with check-in and check-out of guests ensuring all procedures are adhered to.
- Being responsible for the health and safety of all patrons guests and staff members.
Qualifications :
What we are looking for
If this role interests you and you can demonstrate that you have:
- 2-3 years full time experience in Front Office role is preferred.
- Tertiary qualification in Hospitality Management or related discipline and or adequate work experience to substitute for qualification.
- The ability to effectively lead and develop your team.
- The ability to ask the right questions and listen intently to gather enough information to solve problems and resolve complaints.
- Time management and multi-tasking skills.
- High security awareness.
- Outcome driven approach to performance and results.
- Experience in Fidelio or Opera PMS.
- Unlimited work rights in Australia.
- Flexibility to work a rotating roster including mornings evenings weekends and public holidays.
Additional Information :
What is in it for you
- Learning & development opportunities.
- Join of the largest hotel groups worldwide with access to global opportunities and staff benefits.
- Onsite parking duty meals and free laundry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
