Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times making guests feel both welcome and comfortable. Secondary to this the role is responsible for ensuring the front office premises are safe clean and comfortable for guests.
Key duties include:
- Provide passionate knowledgeable and friendly service to external and internal guests at all times
- Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
- Check guests in and out of the Hotel
- Handle guest enquiries and provide information and assistance
- Collect payment of accounts and issue invoices accordingly
- Communicate with other departments to ensure relevant information is communicated between departments
- Assist in maintaining a safe and secure environment for guests
Qualifications :
- Previous customer service experience in a hotel environment is preferred
- Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
- Self-motivated with positive and professional attitude
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- Ensuring strict procedures are followed for all cash/credit cheque transactions accounting and banking procedures issue of keys and guest confidentiality
- Good interpersonal skills with ability to communicate with all levels of team members
- Flexible schedule including the ability to work evenings weekends and holidays.
Additional Information :
Why Work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Benefits:
- Be a part of a global hospitality company and explore Accors limitless possibilities
- On-the-job training and mentorship
- Accessing pathways for career advancement and personal development within Accor
- Enjoy exclusive Accor discounts and global benefits
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
