Client Experience Coordinator
Client Experience Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a detail-oriented and client-focused Client Experience Coordinator to join our this role you will be the primary point of contact for client inquiries ensuring each interaction is smooth professional and aligned with our high standards. You will support the operations team by improving customer satisfaction managing service requests and coordinating internal communications related to client services.
Responsibilities
Serve as the main liaison between clients and internal departments.
Respond to client inquiries in a timely and professional manner.
Monitor and track client satisfaction metrics and feedback.
Coordinate onboarding and follow-up processes to ensure seamless client experiences.
Identify opportunities to improve service quality and client engagement.
Support account managers and operations with client-related tasks and updates.
Maintain accurate records of client communications and service history.
Assist in resolving client concerns and escalate when necessary.
Qualifications :
Qualifications
Bachelors degree in Communications Business Administration or a related field preferred.
Minimum of 12 years of experience in client service customer support or coordination roles.
Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Professional demeanor with a proactive and problem-solving mindset.
Proficiency in Microsoft Office and CRM platforms.
Additional Information :
Benefits
Competitive salary range ($61000 $66000 annually).
Opportunities for professional growth and advancement.
Supportive team environment with training and development.
Paid time off and holidays.
Health dental and vision insurance options.
Retirement plan contributions.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
