Video Conference Support, AVP
Video Conference Support, AVP
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$ 108 - 125
1 Vacancy
Job Description
Do you want your voice heard and your actions to count
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) one of the worlds leading financial groups. Across the globe were 150000 colleagues striving to make a difference for every client organization and community we serve. We stand for our values building long-term relationships serving society and fostering shared and sustainable growth for a better world.
With a vision to be the worlds most trusted financial group its part of our culture to put people first listen to new and diverse ideas and collaborate toward greater innovation speed and agility. This means investing in talent technologies and tools that empower you to own your career.
Join MUFG where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.Job Summary:
Provide Video Conference and IT support to multiple sites in a territory or geographic region. Resolve incidents with Audio/Visual equipment PC hardware software and business applications within the organizations computing environment. This position ranges from mid to senior level technician for all aspects of the job.
Responsibilities:
- Ensuring that AV hardware and software is prepared to meet the needs of the organization.
- Offering plans and advice for live audio and video events including broadcasts conferences
- Maintenance troubleshooting and problem-solving of hardware and software
- Storing transporting assembling and disassembling AV equipment.
- Ensuring the production and updating of AV documentation such as user guides.
- Support and maintain computer systems desktops software hardware and applications for multiple site locations in an assigned region.
- Administer support and deploy hybrid & cloud-based end user computing instances through Intune Admin Center Azure Portal and MS Entra ID.
- Responsible for critical work and/or complex projects performed within a broader technical and business context.
- Install configure test maintain monitor and troubleshoot end-user and network hardware peripheral devices printing/scanning video conference equipment software iOS Android and other products to deliver optimal performance.
- Maintain ticketing queue with a focus on incident management ticket prioritization escalations and closing incidents within allotted SLA.
- Provide technical advice guidance and training to end-user base.
- Follow the Change Release Incident and Problem Management policies.
- Analyze and troubleshoot complex incidents.
- Evaluate and implement solutions utilizing best practices.
- Participate in project meetings and provide project related support including PC deployment refresh equipment upgrades and application deployment.
- Collaborate with technology teams and business unit associates to ensure efficient operation of the organizations computing environment.
Qualifications:
- Understanding AV technologies and IT systems on a technical level
- Competence with video conference and broadcasting systems
- Work with engineering and production teams for quality warranty and cost improvement activities.
- Document and make recommendations for vendor support and consolidate when possible.
- Experience in troubleshooting installation system maintenance incident management change management customer service and support.
- Typically possesses a minimum of 3 to 5 years of relevant work experience.
- Bachelors Degree preferred or equivalent combination of education training and work experience.
The typical base pay range for this role is between $108k - $125k depending on job-related knowledge skills experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits retirement plans educational assistance and training programs income replacement for qualified employees with disabilities paid maternity and parental bonding leave paid vacation sick days and holidays. For more information on our Total Rewards package please click the link below.
We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance (ii) the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (iii) the Los Angeles County Fair Chance Ordinance and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment if any.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race color national origin religion gender expression gender identity sex age ancestry marital status protected veteran and military status disability medical condition sexual orientation genetic information or any other status of an individual or that individuals associates or relatives that is protected under applicable federal state or local law.Required Experience:
Exec
Employment Type
Full-Time
