Customer Service Agent (Temporary) - New York Hilton Midtown
Customer Service Agent (Temporary) - New York Hilton Midtown
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$ 31 - 42
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these Values:
Hospitality - Were passionate about delivering exceptional guest experiences.
Integrity - We do the right thing all the time.
Leadership - Were leaders in our industry and in our communities.
Teamwork - Were team players in everything we do.
Ownership - Were the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand
One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit .
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
The New York Hilton Midtownis looking for a temporary Customer Service Agent to join our team.
Its all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1900 rooms and 150000 square feet of banquet space this property offers advancement opportunities terrific benefits and a space for you in the city that never sleeps!
The ideal candidate will have previous experience in hotel PBX operations and flexibility to work shifts across nights weekends and holidays.
Shift Pattern: Full availability including nights weekends and holidays needed
Pay Range: $31.52 - $42.03 / hour
What are the benefits of working for Hilton
Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportiveparental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As a Customer Service Agent you would be responsible for responsible for answering and acting on calls from internal and external guests logging and coordinating guest needs and requests as well as dispatching work orders to appropriate departments and/or staff members. Following up expediting work and closing out requests in multiple complex computer systems providing prompt courteous and efficient service in accordance with Hiltons high standards of service.
Promptly answer the telephone using positive and clear English communication.
Listen to requests probe for accurate information and follow up with appropriate action.
Listen and extend assistance in order to resolve guest requests and issues such as price conflicts heating and cooling issues and general front office reservations engineering and housekeeping requests etc. Remain calm and alert especially during emergency situations and heavy hotel activity.
Implement detailed steps as outlined in the training manual using judgment and discretion as necessary.
Respond to guest and employee requests for repairs by entering work orders into a moderately complex computer system. Calls must be dispatched and monitored so they are completed promptly.
Use all available supplies knowledge experience tools systems and information to ensure completion and guest satisfaction.
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Required Experience:
Unclear Seniority
Employment Type
Temp
