Front Desk Specialist

About the Company
Were a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea weve grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isnt just our advanced technology or high property standards but our culture of doing things the right way building trust and supporting each other as a team. When you join Casago youre not just taking a jobyoure becoming part of a company that values your contributions invests in your growth and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

As our Front Desk Specialist youll serve as the primary contact for guests vendors and owners handling phone calls emails and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards. Youll coordinate with maintenance and housekeeping teams verify unit availability for vendor visits and identify potential owner leads to support business growth. This role combines excellent customer service with administrative coordination making you a key player in creating positive experiences and building lasting relationships.

Compensation

• $17 - $18 / hour. Actual pay will vary based on a candidates skill experience education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Act as the first point of contact for our guests vendors and occasionally our owners within a local management office.
• Be responsible for taking incoming phone calls occasional outbound calls and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction accuracy efficiency and inquiry conversion to reservations.
• Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills Qualifications

• Experience working in hotel hospitality vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps tablets and various software platforms.
• This role involves frequent travel between worksites so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable self-motivated and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to peopleonline or in personand being able to share information in a way thats clear thoughtful and represents the company in a positive way always.

Workplace Environment Physical Requirements

• Work may take place indoors or outdoors in a variety of settings including private homes resorts offices and laundry facilities often in varying weather conditions.
• Were in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings evenings weekends and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing climbing crawling driving squatting standing stooping walking bending pushing pulling reaching and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

Benefits Perks

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit ourcareers pageto review our full benefits offerings

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession use or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation a valid drivers license and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license be at least 21 years of age and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening country dependent.