Experience Researcher (Open to hiring at the Senior Level)
Experience Researcher (Open to hiring at the Senior Level)
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1 Vacancy
Job Description
Participate in research activities to identify customer and stakeholder needs derive insights and work with member experience team members and other internal key stakeholders to translate insights into strategic and tactical action. Conduct generative and evaluative research analysis & synthesis persona development and measurement to create products and experiences that align to both business and member needs. Working across multiple projects collaborate with designers developers product managers and other key stakeholders to integrate the research output with key decisions throughout the organization.
Qualifications :
Preferred:
- PhD or Masters degree in Social Sciences (Anthropology Sociology Psychology Epidemiology decision sciences Human-Computer Interaction) Statistics or related field
- Experience working with large-scale data in multi-method studies
- Thorough knowledge and experience across a range of CX research approaches and methodologies
Required:
For consideration you must meet one of the following educational/technical requirements:
- PhD or Masters degree in Social Sciences (e.g. Economics sociology psychology decision sciences Human-Computer Interaction) statistics or related field with experience in design thinking innovation rapid prototyping research or customer experience
OR
- Bachelors degree in Social Sciences (e.g. Economics sociology psychology decision sciences Human-Computer Interaction) statistics or related field with 2 years of practical work experience in applied product research CX Research UX research experience design usability analytics data science or product teams. Experience with designing and analyzing A/B experiments
- Knowledge of qualitative research methods and at least one subset of methods (e.g. ethnography)
- Knowledge of quantitative research methods including group comparisons (chi-square ANOVA) Simple Predictive Statistics (Multiple Linear Regression PLS Regression) Cluster Analysis and at least one advanced statistical analytics subset (HLM SEM Time Series etc)
- Strong analytical and synthesis skills with a proven ability to turn research results into product insights. Experience conveying research findings and implications to audiences
- Track record of collaborating across disciplines (design engineering data science) to drive change into products
- Proven ability to work within tight timelines utilizing excellent project management skills
Senior Level Requirements:
PhD or Masters degree in Social Sciences (e.g. Economics sociology psychology decision sciences Human-Computer Interaction) statistics or related field with experience in design thinking innovation rapid prototyping research or customer experience
OR
Bachelors degree in Social Sciences (e.g. Economics sociology psychology decision sciences Human-Computer Interaction) statistics or related field with 4 years of practical work experience in applied product research CX Research UX research experience design usability analytics data science or product teams. Experience with designing and analyzing A/B experiments
Additional Information :
a. In collaboration with product owners managers or business stakeholders develop research methodologies conduct research synthesize findings and create actionable outputs.
b. Work closely with product design teams and key stakeholders to identify research questions build a research plan and communicate the insights to shape experiences with Wellmark products and capabilities.
c. Conduct quantitative and qualitative research including needs assessment conceptualization proposal development questionnaire design and data analysis and reporting including the formulation of strategic recommendations to support all experience research initiatives.
d. Design and conduct generative and evaluative research studies using methods such as ethnographic research interviews surveys statistical analysis usability testing and collaborative design among others. Identify the best method or mix of methods based on research questions timeline and resourcing.
e. Proactively and routinely surface fact-based forward-thinking customer insights across diverse business functions and complex consumer needs.
f. Work cross-functionally with design product management engineering and marketing to integrate research results and recommendations and advocate on behalf of our customers.
g. Assist in creation and leveraging of a measurement and optimization framework aligned to the roadmap and balancing the needs of member experience product teams and investment value performance.
h. Monitor and report progress of perception experience measures including member satisfaction. Work with member experience product management and member experience execution teams to identify and curate appropriate experience metrics to assess progress against the member experience roadmap.
i. Other duties as assigned.
All your information will be kept confidential according to EEO guidelines.
Remote Eligible: You will have the flexibility to work where you are most productive. This position is eligible to work fully remote. Depending on your location you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other moments that matter as well.
An Equal Opportunity Employer
The policy of Wellmark Blue Cross Blue Shield is to recruit hire train and promote individuals in all job classifications without regard to race color religion sex national origin age veteran status disability sexual orientation gender identity or any other characteristic protected by law.
Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at
Please inform us if you meet the definition of a Covered DoD official.
At this time Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes but IS NOT LIMITED TO: F1-OPT F1-CPT H-1B TN L-1 J-1 etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
