Resident Services Coordinator - Bilingual
Resident Services Coordinator - Bilingual
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1 Vacancy
Job Description
The Resident Services Coordinator plays a key role in fostering a positive engaged and connected community environment. This position focuses on delivering exceptional customer service to residents managing resident relations coordinating activities and events overseeing online reputation management and supporting the leasing and office teams as needed. The ideal candidate will be bilingual highly organized and thrive in a fast-paced people-focused environment.
Key Responsibilities:
Resident Relations & Customer Satisfaction
- Serve as the primary point of contact for residents regarding maintenance work orders concerns parking/pool passes requests and other feedback.
- Maintain a high standard of responsiveness professionalism and empathy in all resident interactions.
- Proactively address resident concerns to ensure satisfaction and retention.
Resident Activities & Engagement
- Plan organize and host resident events and activities to promote community engagement.
- Coordinate logistics and vendors for events. Assist in budget creation for events.
- Attend evening or weekend events as required.
Customer Service & Office Support
- Provide exceptional customer service both in person and via phone/email/online.
- Assist with leasing responsibilities as needed including tours application processing and move-in coordination.
- Support office operations including answering phones greeting visitors leasing homes and processing service requests.
Reputation Management
- Manage the communitys online reputation including responding to reviews on platforms such as .
- Track feedback trends and provide recommendations to improve resident satisfaction.
Move-In & Move-Out Support
- Assist with move-ins as needed ensuring a smooth and welcoming experience for new residents.
- Follow up on Notice to Vacate forms to ensure proper documentation and gather feedback.
Resident Satisfaction Monitoring
- Conduct periodic satisfaction surveys and analyze results.
- Work with the Community Manager to develop action plans to improve scores and resident experience.
Qualifications :
- Must be bilingual (English/Spanish required).
- Exceptional customer service skills with a warm professional demeanor.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite; familiarity with property management software such as Yardi a plus.
- Ability to work independently and collaboratively within a team.
- Availability for occasional evenings and additional Saturdays for resident events.
- Previous experience in multifamily housing hospitality or customer service roles.
- Experience with event planning and community engagement.
- Knowledge of or similar review management platforms.
Additional Information :
Pines at Castle Rock - 630 Units
$24-$27/hr
Primarily Monday Friday 8:00 AM 5:00 PM.
One Saturday per month required plus occasional evenings or additional Saturdays for events.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.
We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
