Automotive Service Advisor (North)
Automotive Service Advisor (North)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Service advisor
Key Responsibilities
Customer Interaction & Service Booking
Greet customers and schedule service appointments.
Understand customer concerns and vehicle issues.
Explain service requirements repair options and costs.
Job Card Preparation & Coordination
Prepare accurate job cards/work orders.
Communicate repair/maintenance needs to workshop technicians.
Ensure correct allocation of jobs to mechanics.
Advising & Upselling
Recommend additional services or preventive maintenance.
Upsell value-added services accessories and extended warranties.
Workshop Communication
Act as a bridge between the customer and workshop team.
Track job progress and keep customers informed.
Ensure timely completion of service/repair.
Cost Estimation & Approval
Provide accurate repair estimates.
Obtain customer approval before carrying out additional work.
Quality Check & Vehicle Delivery
Inspect serviced vehicles before handover.
Explain work done costs and warranty coverage to the customer.
Ensure smooth and timely delivery of vehicles.
Customer Relationship Management
Handle customer complaints and resolve issues.
Follow up with customers post-service for feedback.
Maintain long-term relationships to build loyalty.
Documentation & Compliance
Maintain service records and job documentation.
Ensure compliance with manufacturer and company standards.
Skills Required
Strong communication & interpersonal skills.
Technical knowledge of automobiles.
Problem-solving & conflict resolution skills.
Customer service orientation.
Sales and upselling ability.
Time management & multitasking.
Requirements
Benefits
Roles & Responsibilities Customer Interaction & Service Booking Job Card Preparation & Coordination Advising & Upselling Workshop Communication Customer Relationship Management Documentation & Compliance Required Skills & Qualifications: Exp Required- Minimum 1.5 years as a Service Advisor in the automobile industry Technical knowledge of automobiles. Sales and upselling ability. Time management & multitasking.
Education
Skills Required Strong communication & interpersonal skills. Technical knowledge of automobiles. Problem-solving & conflict resolution skills. Customer service orientation. Sales and upselling ability. Time management & multitasking. Requirements Exp Required- Minimum 1.5 years as a Service Advisor
Employment Type
Full Time
