WHO ARE WE
BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005.
We boast a warm employee-focused environment including a company value of "Having Fun". Being forward thinking and stable weve adapted with strength to all 2020 has brought continuing to grow existing teams while currently on boarding new clients.
Our modern spacious funky workplace is conveniently located in Wynbergs Maynard Mall (next to Home affairs) for easy access to transport and surrounding shops.
MORE ABOUT THE ROLE
We are looking to empower the unemployed youth by providing you with an opportunity to gain experience in both Customer Service and Sales (Lead Generation). Our aim is for you to complete this learnership program and gain the necessary skills to take on any and every opportunity that presents itself to you. What does Boomerang Marketing gain from this Knowing that we provided the building blocks to your ever-growing future.
Being a part of this program opens doors for you to learn the soft skills needed for customer service and learn the negotiating skills needed for sales. We welcome those who have never worked in a call centre before as we have excellent trainers that will train you from the ground up.
Requirements
Clear criminal record (Required)
Applicants must be between 18 and 28 years old (Required)
Matric certificate or NQF Level 4 equivalent (Required)
Strong verbal and written communication skills in English (Required)
Must be customer service oriented
Basic computer literacy is essential
Personal Attributes Required:
Reliable and punctual
Flexible and Adaptable
Professional in attitude and appearance
Friendly with a can-do attitude
Confident communicator with strong interpersonal skills
Please Note:
Candidates who have previously participated in a DEDAT Learnership Programme are not eligible for this opportunity.
Benefits
Enhanced customer service skills: provides learners with thorough understanding of customer service principles and practices. This enables you to delivery exceptional customer service which s essential for retaining customers and building brand loyalty.
Improved communications skills: Effective communication is a vital skill in a contact centre environment The qualification teaches you how to communicate effectively with customer and colleagues both verbally and in writing.
Enhances problem-solving skills: Contact centre agents are often required to handle complex customer queries and complaints. The qualification equips learners with the skills to analysis problems identify solutions and make informed decisions.
NC: Level 3 BPO Support Services (Min 120 Credits)
Clear criminal record (Required) Applicants must be between 18 and 28 years old (Required) Matric certificate or NQF Level 4 equivalent (Required) Strong verbal and written communication skills in English (Required) Must be customer service oriented Basic computer literacy is essential Personal Attributes Required: Reliable and punctual Flexible and Adaptable Professional in attitude and appearance Friendly with a can-do attitude Confident communicator with strong interpersonal skills Please Note: Candidates who have previously participated in a DEDAT Learnership Programme are not eligible for this opportunity.
Education
Matric / NQF4 Equivalent
BPO Contact Center Learnership Opportunity
