Group Manager - WFM
Group Manager - WFM
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Real Time Mangement Scheduling Reporting NICE : Maintain effective communication with team leads supervisors and the WFM team to ensure everyone is informed of real-time performance and inform the management team of any challenges or opportunities for : Generate and distribute real-time reports on service level performance adherence and other relevant data to identify trends and areas for improvement. Tools and Technology: Familiarize yourself with WFM software and tools to make real-time adjustments with IT to ensure that software and tools are up-to-date and aligned with business in Excel reporting
Qualifications :
Bachelors degree in a relevant field (e.g. Business Operations Management or similar) is experience as a Real-Time Analyst in a contact center or customer service environment is a strong in using WFM software and real-time monitoring analytical and problem-solving communication and interpersonal to handle high-pressure situations and make quick informed -oriented with a commitment to data accuracy.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
