Agent/Lead Agent - Order Management
Agent/Lead Agent - Order Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Ensure smooth and timely shipment process flow
- Ensure all customers requirements are followed as per the Standard Operations Process (SOP)
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
Support the Supervisor/Manager in the following areas:
- Allocating workloads monitoring workboard to ensure internal KPIs are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the company system
- Monitor invoicing and other companys report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard invoice processing expo )
- Be continuously open and positive to implementing new system changes and enhancements with your team
Qualifications :
- Graduated student from University/ College or equivalent combination of education and experience.
- Understanding of Ocean/ Order Management shipment handling process is a plus.
- Pro-active strong organizational skills.
- Good computer skills (Excel Word PowerPoint).
- Fluent in English.
- Willing to put extra hours as required.
- Well-organized innovative self-motivated.
- Able to work in the team under high pressure and tight deadline.
Additional Information :
Our working conditions
Streamlined structures fast decision making processes attractive and innovative workplaces own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
Package: Expeditors offers excellent benefits
- Full time job contract
- Competitive income
- Career development and promotion opportunity
- Professional Training Plan
- Health insurance program
- Professional of working environment
- 14 annual leave days per year
All your information will be kept confidential according to Company guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
