Guest Experience Coordinator - Twin Farms

As a Forbes Five-Star Relais & Chteaux property Twin Farms is dedicated to delivering unparalleled highly personalized service to every guest. The Guest Experience Coordinator plays a vital role as a front-line ambassador for the property ensuring that every guest feels genuinely welcomed and consistently cared for throughout their stay.

In this multifaceted guest-facing position the Guest Experience Coordinator collaborates closely with departments across the estate to seamlessly orchestrate arrivals fulfill guest requests and provide intuitive discreet service that reflects the highest standards of luxury hospitality. Every guest journey is uniqueyour role is to anticipate needs personalize experiences and ensure that no detail is overlooked.

Key Responsibilities

• Greet and welcome guests upon arrival with warmth professionalism and grace

• Serve as a primary liaison between guests and all departments ensuring timely and accurate communication

• Coordinate check-in in-room orientation and on-property experiences tailored to each guests preferences

• Respond promptly and thoughtfully to guest inquiries requests or concerns

• Assist with logistics such as transportation luggage handling and guest room readiness

• Maintain up-to-date knowledge of all Twin Farms offerings services and guest itineraries

• Support the team in ensuring all guests depart with a sense of delight and lasting connection

Knowledge Skills & Abilities

• Demonstrates an unwavering commitment to guest privacy service excellence and attention to detail

• Naturally proactive gracious under pressure and skilled at balancing multiple priorities

• Exceptional verbal and written communication; can adapt tone and approach to varied guest and team interactions

• Ability to complete tasks thoroughly and independently with reliable follow-through

• Comfortable lifting loads up to 25 lbs regularly and up to 40 lbs occasionally

• Sound judgment and ability to make thoughtful decisions aligned with safety service and guest satisfaction

• Familiarity with basic vehicle operation and safe driving protocols

• Flexible with scheduling including early mornings evenings weekends and holiday periods

Compensation: $22$25 per hour

Qualifications :

• Valid drivers license with a clean driving record

• High School diploma or equivalent required

• Prior experience in luxury hospitality concierge services or guest-facing roles preferred

At Twin Farms we believe that great service is both an art and a commitment to excellence. If you are passionate about hospitality detail-oriented and inspired by the opportunity to create unforgettable guest experiences we would love to hear from you.

Additional Information :

Perks & Benefits:

At Twin Farms we take care of our team so you can focus on what you do best.

Heres what you can look forward to:

• Up to 4 weeks paid time off plus paid sick days and holidays
• Two complimentary meals every day youre on shift
• Affordable on-site housing for qualified candidates
• 401(k) retirement plan with employer matching
• Relocation assistance and visa sponsorship for select positions
• Employer contributions for medical dental and vision coverage
• Free vision and life insurance  no cost to you
• Friends & Family discount rates so you can share the Twin Farms experience

STANDARD SPECIFICATIONS

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract implied or otherwise other than an at will employment relationship.

Remote Work :

No

Employment Type :

Full-time