Service Desk Analyst
Service Desk Analyst
Posted on :
12-08-2025
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1 Vacancy
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Job Description
Hybrid - position primarily remote with periodic days in office Position Description:This positions primary duties will have the responsibility of understanding Data Sharing Agreements analyzing submitted forms determining the validity of the DSAs submitted and provide support to Production Support in their tasks to ensure the system standard is skills required for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the positions other duties require direct involvement in the support of existing automated DDD business working with users identify actual and potential errors or bugs in these automated business systems. Validate document report thesesystem errors to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD businesssystems to accomplish necessary business position under general supervision: Triage and respond to user requests for system help Identify causes of user problems and potential solutions Update/submit/track tickets utilizing DES ticketing system Maintain Production Job Schedule & execute jobs following the schedule Override and void pended encounters Analyze EDI files to track members and health plan assignment Support FTP server utilization by DDD staff vendors and health plans Manage and execute month end process Test new production releases Prepares statistical reports on help desk utilization Manages Roster Mismatch process to maintain accuracy of client eligibility records Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client recordsThe skills preferred for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the agreements.-Strong customer service skills including effective listening and problem resolution techniques with attention to detail.-Excellent interpersonal written and oral communication skills.-Effective time management and organizational skills for managing and prioritizing tasks.-Critical thinking problem solving and effective decision making engaging in critical thinking using logic and required3 to 4 years of Customer Service and/or Help Desk experienceEducation RequiredHigh School Diploma or GED with some college courses in Business and/or Information Technology Required Skills:3 to 4 years of Customer Service and/or Help Desk experienceSQL and querying experienceMicrosoft office experience
Hybrid - position primarily remote with periodic days in office Position Description:This positions primary duties will have the responsibility of understanding Data Sharing Agreements, analyzing submitted forms, determining the validity of the DSAs submitted, and provide support to Production Support in their tasks to ensure the system standard is skills required for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the positions other duties require direct involvement in the support of existing automated DDD business working with users, identify actual and potential errors or bugs in these automated business systems. Validate, document, report thesesystem errors to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD businesssystems to accomplish necessary business position under general supervision: Triage and respond to user requests for system help Identify causes of user problems and potential solutions Update/submit/track tickets utilizing DES ticketing system Maintain Production Job Schedule & execute jobs following the schedule Override and void pended encounters Analyze EDI files to track members and health plan assignment Support FTP server utilization by DDD staff, vendors and health plans Manage and execute month end process Test new production releases Prepares statistical reports on help desk utilization Manages Roster Mismatch process to maintain accuracy of client eligibility records Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client recordsThe skills preferred for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the agreements.-Strong customer service skills including effective listening and problem resolution techniques with attention to detail.-Excellent interpersonal written and oral communication skills.-Effective time management and organizational skills for managing and prioritizing tasks.-Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and required3 to 4 years of Customer Service and/or Help Desk experienceEducation RequiredHigh School Diploma or GED with some college courses in Business and/or Information Technology Required Skills:3 to 4 years of Customer Service and/or Help Desk experienceSQL and querying experienceMicrosoft office experience
Hybrid - position primarily remote with periodic days in office Position Description:This positions primary duties will have the responsibility of understanding Data Sharing Agreements, analyzing submitted forms, determining the validity of the DSAs submitted, and provide support to Production Support in their tasks to ensure the system standard is skills required for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the positions other duties require direct involvement in the support of existing automated DDD business working with users, identify actual and potential errors or bugs in these automated business systems. Validate, document, report thesesystem errors to the appropriate DDD development team. Provide guidance to users on how to utilize automated DDD businesssystems to accomplish necessary business position under general supervision: Triage and respond to user requests for system help Identify causes of user problems and potential solutions Update/submit/track tickets utilizing DES ticketing system Maintain Production Job Schedule & execute jobs following the schedule Override and void pended encounters Analyze EDI files to track members and health plan assignment Support FTP server utilization by DDD staff, vendors and health plans Manage and execute month end process Test new production releases Prepares statistical reports on help desk utilization Manages Roster Mismatch process to maintain accuracy of client eligibility records Manages Client Transmit process to maintain accuracy of client placement records in sync with AHCCCS client recordsThe skills preferred for this position are the ability to review various documents and dissect multiple forms and entries to ensure accurate data has been entered into the forms. This includes:-Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.-Ability to differentiate and discover patterns.-Carefully examine terms and conditions outlined within the agreements.-Strong customer service skills including effective listening and problem resolution techniques with attention to detail.-Excellent interpersonal written and oral communication skills.-Effective time management and organizational skills for managing and prioritizing tasks.-Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and required3 to 4 years of Customer Service and/or Help Desk experienceEducation RequiredHigh School Diploma or GED with some college courses in Business and/or Information Technology Required Skills:3 to 4 years of Customer Service and/or Help Desk experienceSQL and querying experienceMicrosoft office experience
Education
High School Diploma
Employment Type
Full Time
Key Skills
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