Lead Product Manager Digital UX (Travel)

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About this role:

Wells Fargo is seeking a Lead Product Manager Digital UX (Travel) on the Partnerships Loyalty and Strategy Team as part of Cards & Merchant Services (CMS). You will lead the vision strategy and delivery of a seamless travel experience that delights customers and drives engagement. Youll collaborate across UX engineering strategy and marketing to build innovative features that differentiate Wells Fargo in the travel and rewards space.

In this role the new leader will own the UX and digital experience of our travel portal. They must understand the back-end process of reward redemption and earning as well as think innovatively about what capabilities and features could propel us forward in the travel space. They must think with the customer in mind. They will drive theend-to-end digital experienceof ourtravel portal. This role is ideal for a strategic thinker with a passion for customer-centric design deep product management expertise and a strong understanding of therewards and loyalty ecosystem.

This individual should have extensive experience delivering value through the product operating model (discovery delivery and post-delivery product monitoring). They will create strategic roadmaps own Epics and Features guide scrum teams in sequenced delivery that balances time complexity and value and ultimately deliver value towards OKRs. Additionally they will work with the strategy lead to identify and pursue opportunities in the travel space.

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In this role you will:

1. Product Strategy & Road mapping

• Define and evolve thestrategic roadmapfor the travel portal aligned with customer needs and business OKRs.
• Translate vision intoEpics and Features prioritizing based on value complexity and time-to-market.
• Partner with the strategy lead to identifynew opportunitiesin the travel and loyalty space.

2. User Experience & Innovation

• ChampionUX/UI best practicesand lead test-and-learn initiatives to optimize the customer journey.
• Collaborate with design and research teams to ensure africtionless intuitive travel booking and redemption experience.
• Stay ahead ofindustry trendsin travel loyalty and digital experiences.

3. Agile Product Delivery

• Operate within aproduct operating model leading discovery delivery and post-launch monitoring.
• Guide scrum teams throughAgile ceremonies ensuring timely and high-quality delivery.
• Use data and feedback loops to continuously improve product performance.

4. Technical & Operational Acumen

• Understand theback-end systemssupporting rewards earning and redemption.
• Collaborate with technology partners to ensure scalable secure and compliant solutions.
• Manage risk and regulatory considerations throughout the product lifecycle.

5. Leadership & Collaboration

• Lead cross-functional initiatives and mentor junior product managers.
• Influence stakeholders across marketing technology operations and risk.
• Communicate product vision and progress clearly to senior leadership.

Required Qualifications:

• 5 years of Product Management product development strategic planning process management change delivery experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Ownership of a product roadmap including both back-end functionality and font-end customer experience with measurable outcomes
• Deep knowledge of UX/UI best practices including test-and-learn strategies and proven success managing digital products with both customer-facing and technical components
• Interest curiosity and passion in the credit card loyalty and rewards and travel spaces; keep up-to-date with the landscape and competitive trends having deep knowledge of UX/UI principles and customer research methodologies
• Experience with Agile Scrum and executing change through a product operating model
• Ability to operate as an empowered leader that persists and overcomes obstacles and ability to persist through ambiguity

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• This position is not eligible for Visa sponsorship

Locations:

• New York New York

• Chandler Arizona

• West Des Moines Iowa

• Charlotte North Carolina

Required locations listed above. Salary range is determined by location of the job.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements skills experience or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date: