Information Technology Manager
Information Technology Manager
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Job Description
The IT Manager provides strategic and hands-on leadership for all information-technology operations supporting International SOS Government Medical Services Inc. with a single headquarters site and a geographically dispersed largely remote employee base. The environment is anchored in a Microsoft365 GCCHigh tenant supplemented by on-premises networking FedRAMP-authorized SaaS platforms and limited AzureGovernment IaaS workloads.
The role balances day-to-day service delivery (help desk infrastructure security and compliance) with longer-term technology road-mapping and budget stewardship to ensure the organization meets mission contractual and regulatory obligations.
Key Responsibilities:
- Develop and execute a 3-year IT roadmap aligned to corporate objectives CMMC 2.0 and NISTSP800-171 compliance.
- Prepare and manage the annual IT operating and capital budgets; track ROI and total cost of ownership for cloud services and hardware refresh cycles.
- Serve as tenant Global Administrator; configure and maintain ExchangeOnline SharePointOnline Teams and Entra ID (AzureAD).
- Implement Conditional Access MFA PIM sensitivity labels retention policies eDiscovery DLP and Advanced Audit.
- Oversee Intune endpoint management (Windows10/11 iOS/iPadOS Android macOS) for on-prem and remote users.
- Assist in the maintaining of the System Security Plan (SSP) Plan of Action&Milestones (POA&M) and continuous monitoring activities for DFARS252.204-7012 CMMC Level2 and ITAR data handling.
- Lead incident response vulnerability management and periodic penetration tests; coordinate with the Facility Security Officer (FSO) on insider-threat and reporting requirements.
- Manage Microsoft Sentinel (or equivalent SIEM) for log aggregation and correlation.
- Maintain HQ local-area network (firewalls SD-WAN switching Wi-Fi VoIP) and site-to-site VPN or ExpressRoute connectivity to GCCHigh.
- Administer DNS DHCP and certificate services in an AzureGov configuration.
- Establish and test disaster-recovery and business-continuity plans leveraging Azure Site Recovery and Microsoft 365 backups.
- Deploy self-service knowledge articles and automated onboarding/off-boarding workflows (e.g. Power Automate Entra ID identity lifecycle).
- Evaluate select and manage FedRAMP Moderate/High authorized SaaS and IaaS providers; negotiate renewals and ensure data-processing addenda meet U.S. Government flow-down clauses.
- Produce SOPs network diagrams configuration baselines and executive dashboards.
- Deliver user-friendly security-awareness and M365 productivity training to maximize adoption and reduce risk.
- Completes required organizational compliance education including assigned requirements that are client-specified for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
This list is non-exhaustive and the role holder may be required to undertake additional duties that are not specifically listed above.
Qualifications :
Education & Experience Required:
- Bachelors degree in computer science Information Systems or a related field (or equivalent experience).
- 8years of progressive IT experience including 3years managing small to mid-sized technical teams.
- 5years administering Microsoft365 (with at least 2years in a GCCHigh or DoD tenant).
Technical Expertise Required:
- Deep knowledge of Microsoft365 security/compliance controls EntraID (AzureAD) ExchangeOnline SharePoint/OneDrive Teams Intune and PowerShell automation.
- Hands-on experience with NISTSP800-171 DFARS FedRAMP and CMMC 2.0 frameworks.
- Strong grasp of modern networking (firewalls SD-WAN SASE Zero Trust) Windows Server/ActiveDirectory and virtualization (VMware or Hyper-V).
Certifications Required:
- Microsoft: MS-102 (Microsoft365 Administrator) SC-300 (Identity & Access Administrator) AZ-500 (Azure Security Engineer) or MS-700 (Teams Admin).
- Security: CEH CISSP or equivalent DoD8570 IAT LevelII/III certification.
- ITIL v4 Foundation.
Clearance & Citizenship Required:
- U.S. citizenship required by contractual government regulations.
- Active Secret clearance (or ability to obtain within 6months).
Preferred Qualifications:
- Top Secret or TS/SCI clearance.
- Experience deploying or operating in AzureGovernment or AWS GovCloud (FedRAMPHigh).
- Expertise with Palo Alto Networks Cisco or Fortinet products.
- Scripting proficiency (PowerShell Python) for automation and compliance reporting.
- Project Management Professional (PMP) certification.
Physical and Travel Requirements:
- Ability to lift up to 40lbs. for hardware moves/installs.
- Occasional travel (15%) to client or data-center locations and industry conferences.
Additional Information :
Pay range is based on several factors and may vary in addition to a full range of medical financial and/or other benefits. Final salary and offer will be determined by the applicants background experience skills internal equity and alignment with geographical market data.
Benefits Full-time positions are eligible for our comprehensive and competitive benefits package including medical dental vision and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services Inc. complies with all federal state and local minimum wage laws.
International SOS Government Medical Services Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race color religion gender sexual orientation gender identity national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with the applicable federal state and local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
