Residential Appliance Repair Technician (Rochester, NY)
Residential Appliance Repair Technician (Rochester, NY)
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Job Description
About ApplianceTec
ApplianceTec a trusted leader in residential appliance repair since 2003 is headquartered in Rochester NY. Specializing in Whirlpool and GE brands ApplianceTec is a proud member of the Whirlpool Preferred Services Network delivering exceptional repair and maintenance services. With a family-oriented culture rooted in teamwork superior customer service and a strong work ethic ApplianceTec is committed to technician success and community impact. Partnering with Oath Services we are seeking dedicated professionals to join our growing team.
Job Overview
Oath Services is recruiting on behalf of ApplianceTec for Appliance and Refrigeration Repair Technicians to support their expansion in Rochester. This role offers the opportunity to diagnose repair and maintain major home appliances while providing outstanding customer experiences. Whether you re an entry-level technician eager to learn or an experienced professional proficient in Whirlpool/GE diagnostics ApplianceTec provides the tools training and support to elevate your career.
Key Responsibilities
Diagnose and troubleshoot issues with Whirlpool and GE appliances including refrigerators dishwashers ovens and laundry systems.
Perform high-quality repairs and preventive maintenance to ensure customer satisfaction.
Deliver exceptional customer service by clearly explaining repairs and addressing client concerns.
Utilize tablets/laptops for service documentation parts ordering and repair management.
Travel within the service area (Rochester to Utica 2-hour radius) using company-provided vehicles.
Collaborate with a supportive team to uphold ApplianceTec s commitment to excellence.
Requirements
- Experience: 2 Years of Residential Appliance eRepair Experience
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Certifications: EPA Universal Certification preferred (required for sealed system repairs training provided for Trainees).
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Technical Skills: Proficiency in diagnosing and repairing appliances using multimeters schematics and tools; knowledge of electrical plumbing and HVAC systems.
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Customer Service: Strong communication skills to explain repairs and manage client expectations with a proven ability to handle frustrated customers.
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Organizational Skills: Ability to manage high call volumes coordinate parts and optimize routes.
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Adaptability: Willingness to learn Lake s processes and new technologies (e.g. smart appliances).
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Teamwork: Enthusiasm for team collaboration and community involvement (e.g. volunteering).
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Other: Valid driver s license ability to pass background checks and drug screening.
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Sealed system repair experience (e.g. compressors evaporators).
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Mentoring or supervisory experience (valued for Full-Line Technicians).
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Familiarity with Whirlpool Samsung LG appliances and warranty work.
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Experience with tablet-based dispatching and remote operations.
Benefits
Competitive Compensation: Earn $20 $40/hour (up to $80000/year for top performers) tailored to your experience level.
Comprehensive Benefits:
Company-sponsored health insurance (bronze plan).
Paid time off (vacation and sick days).
401(k) with 3% employer match.
Company-provided vehicles tools and uniforms.
Robust Training Program: 2-month hands-on training with experienced technicians for new hires; streamlined onboarding for seasoned professionals. Support for EPA certification and advanced skills development.
Incentives: Referral bonuses ($1500 for experienced hires $500 for entry-level).
Supportive Culture: Join a family-oriented team with hands-on leadership from owner Jeff Miceli who prioritizes technician well-being and efficient localized routing for work-life balance.
Career Growth: Opportunities for advancement in a stable expanding company committed to internal promotion.
Experience: 2+ Years of Residential Appliance eRepair Experience Certifications: EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees). Technical Skills: Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems. Customer Service: Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers. Organizational Skills: Ability to manage high call volumes, coordinate parts, and optimize routes. Adaptability: Willingness to learn Lake s processes, and new technologies (e.g., smart appliances). Teamwork: Enthusiasm for team collaboration and community involvement (e.g., volunteering). Other: Valid driver s license, ability to pass background checks and drug screening. Preferred Skills Sealed system repair experience (e.g., compressors, evaporators). Mentoring or supervisory experience (valued for Full-Line Technicians). Familiarity with Whirlpool, Samsung, LG appliances and warranty work. Experience with tablet-based dispatching and remote operations.
Employment Type
Full Time
