Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
MoisesGross is a trusted and innovative company focused on delivering exceptional service and value to our clients in logistics. We pride ourselves on professionalism reliability and a strong commitment to customer satisfaction.
Position Summary
The Customer Service Representative (CSR) is the first point of contact for our clients and plays a vital role in providing outstanding support and service. This position requires a customer-focused attitude strong communication skills and the ability to resolve issues efficiently while maintaining a positive and professional demeanor.
Key Responsibilities
Respond to customer inquiries via phone email or chat in a timely and courteous manner.
Provide accurate information about products services or company policies.
Resolve customer concerns and complaints with empathy and efficiency.
Document all customer interactions and maintain detailed records in the CRM system.
Collaborate with internal departments to find solutions and follow up on customer requests.
Identify opportunities to improve the customer experience and suggest enhancements.
Process orders forms applications and requests as needed.
Uphold MoisesGross s commitment to excellent service and client care.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
1 years of customer service experience preferably in a fast-paced environment.
Strong verbal and written communication skills.
Proficient in Microsoft Office and customer support software (e.g. Zendesk Salesforce etc.).
Ability to stay calm under pressure and handle challenging conversations professionally.
Excellent problem-solving and multitasking abilities.
Strong attention to detail and organizational skills.
Preferred Skills
Bilingual (English/Spanish) is a plus..
Familiarity with CRM systems and ticketing platforms.
What We Offer
Competitive compensation package.
Health dental and vision insurance
Paid time off and holidays.
A collaborative team-oriented environment.
Opportunities for advancement and professional growth.
Employment Type
Full Time
