Customer Support Representative
Customer Support Representative
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Job Description
This is a remote position.
The Customer Support Representative serves as a vital point of contact for Quest Aviation s clients ensuring clear communication timely assistance and exceptional service throughout their journey. This role involves responding to inquiries managing booking-related requests coordinating with internal departments (like Operations Dispatch and Billing) and delivering a smooth and reassuring client experience every time.
Key Responsibilities
Client Communication: Engage professionally via phone email and chat to assist with booking inquiries service details status updates and general client support.
Order Coordination: Facilitate the booking process by liaising with operations and maintenance teams confirming flight details and updating clients promptly on their schedule.
Issue Resolution: Address and resolve client concerns with urgency coordinating any necessary actions with internal staff to correct booking or service issues swiftly.
Administrative Support: Accurately document client interactions and relevant information in internal systems and contribute to organized customer records.
Feedback & Continuous Improvement: Gather client feedback track recurring themes and collaborate with managers to enhance customer service processes and elevate overall satisfaction.
Cross-Team Collaboration: Work with internal teams to ensure seamless communication across departments and timely client updates.
Requirements
High school diploma or equivalent required; Associate s or Bachelor s degree in Business Administration Communications Hospitality or related field is a plus.
Prior experience in customer service or client-facing roles aviation travel or logistics industry familiarity preferred.
Excellent communication skills (verbal and written) with a strong emphasis on empathy and professionalism.
Highly organized detail-oriented and adept at multitasking in high-energy environments.
Proficient in standard office and communication tools; experience with CRM or client-relationship systems is beneficial.
A collaborative resilient team player who thrives under pressure and adapts quickly to changing priorities.
Benefits
Competitive Compensation: Salary aligned with experience and industry standards.
Health & Wellness Benefits: Employer-sponsored medical dental and vision coverage options to support your personal well-being.
Retirement Planning: 401(k) plan with employer contributions to assist you in building for the future.
Paid Time Off (PTO): Generous PTO allowing for vacation personal days and paid holidays to support work-life balance.
Development & Training: Access to customer service training aviation industry workshops and professional growth opportunities.
Flexible Scheduling: Supportive work arrangements with flexibility for
Bachelor s degree in Aviation Management, Aerospace Engineering, Business, or related field (Master s preferred). Minimum of 10 years in aviation operations or management, with at least 5 years in a leadership role. Deep knowledge of FAA and international regulatory requirements. Proven leadership with the ability to build cohesive, high-performing teams. Strong analytical, budgetary, and strategic planning skills. Pilot license or aviation certification is advantageous but not mandatory.
Employment Type
Full Time
