Claims Support Associate
Claims Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
JL Exhibit Services is a trusted provider of trade show and event services offering end-to-end solutions including exhibit design logistics and on-site support. Our commitment to quality and customer satisfaction ensures that every event is executed seamlessly and professionally.
Position Summary
JL Exhibit Services is seeking a detail-oriented and customer-focused Claims Support Associate to assist in the processing documentation and resolution of client and vendor claims. The ideal candidate will play a key role in supporting the claims process from intake to resolution ensuring timely communication accurate record-keeping and excellent service to all stakeholders.
Key Responsibilities
Assist in the intake and review of incoming claims related to damage loss or service issues
Collect and verify required documentation (photos reports receipts etc.) from clients vendors and internal teams
Enter and maintain accurate data in the claims tracking system
Communicate with clients regarding claim status additional information needed and resolutions
Coordinate with internal departments (operations logistics customer service) to investigate claims
Support the Claims Manager in preparing reports and summaries for leadership
Ensure claims are processed in accordance with company policies and timelines
Maintain organized digital records of all claim-related documents and communications
Qualifications
High school diploma or equivalent required; associate or bachelor s degree preferred
1 2 years of experience in claims support administrative customer service or related field
Strong organizational and data entry skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (especially Excel Outlook and Word)
Ability to handle sensitive information with discretion
Strong attention to detail and ability to work in a deadline-driven environment
Preferred Skills
Experience in the trade show logistics or events industry
Familiarity with claims management software or ticketing systems
Problem-solving skills and a proactive approach to handling issues
Basic understanding of insurance terms and claim processes is a plus
Benefits:
Competitive compensation
Opportunities for growth and advancement
Flexible work environment (in-office or remote depending on role needs)
Supportive and team-oriented culture
Include any additional company-specific benefits: PTO health insurance
Employment Type
Full Time
