Service Readiness Program Manager
Service Readiness Program Manager
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
Join our team as a Service Readiness Program Manager! We are looking for a dynamic and results-oriented Service Readiness Program Manager to lead Service Planning & Strategy this key position you will manage the operational readiness and support functions for our innovative cutting-edge products that are shaping the future.
Responsibilities:
- Manage End-to-end Programs: Lead end-to-end customer support program management activities for new product introductions ensuring readiness of support operations before product launch.
- Drive Project Execution: Develop and maintain comprehensive project plans timelines risk management strategies and Key Process Indicators (KPIs) to drive successful execution against goals.
- Drive Cross-functional Collaboration: Partner cross-functionally with customer support engineering product management sales and other teams to align objectives maintain launch schedules and ensure timely delivery of milestones.
- Use Data to Define Solutions: Advocate for customer-centric solutions by defining customer support requirements and leveraging data-driven customer and industry insights.
- Resolve Risks: Identify risks and roadblocks to product launch lead resolution efforts and facilitate team collaboration to execute on action items efficiently.
- Support Operational Processes: Support operational improvements and efficiencies across product support planning design processes and overall support capabilities.
- Evaluate Program and Operational Performance: Establish metrics to evaluate program and operational performance regularly communicate progress and identify opportunities for enhancement and optimization.
- Maintain Post-Launch Performance: Track product performance post-launch implement lessons learned and drive continuous process improvements for future product introductions.
Minimum Qualifications:
- Bachelors degree in Business Administration Engineering or related field.
- 5 years of experience in program management preferably in the technology or consumer electronics sectors.
- Proven track record in leading cross-functional teams and managing complex projects from concept to completion.
- Strong understanding of post-sales operations and new product introduction processes.
- Excellent communication organizational and problem-solving skills.
- Ability to influence senior stakeholders and lead strategic initiatives.
Preferred Qualifications:
- Minimum 5 years of experience in a program management role with a demonstrated history of success in both new product introduction and after-market operations.
- Experience technology environments.
- Certified Project Management Professional (PMP) or equivalent certification.
- Experience with data analysis tools and methodologies to drive informed decision-making.
Benefits
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal-opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities
- Participate in OP monthly team meetings and participate in team-building efforts.
- Contribute to OP technical discussions peer reviews etc.
- Contribute content and collaborate via the OP-Wiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
At OP we help you harness the power of technology for maximum impact. A technology consulting and solutions company we offer advisory and managed services innovative platforms and staffing solutions across a wide range of fields including AI cyber security enterprise architecture and beyond. For nearly two decades weve been challenging the status quo of the consulting industry serving up fresh ingenious thinking through a radically lean structure. Together this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.
Employment Type
Full-time
Key Skills
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