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The Director of Quality is responsible for establishing and maintaining high-quality standards throughout the product and customer life cycle ensuring compliance with regulations and customer needs and driving continuous improvement initiatives. This role will lead and manage the Quality team for North America (USA and Mexico) develop and implement Quality policies and procedures set strategic direction and collaborate with other departments to achieve Quality goals and standards.
Responsibilities
Leadership & Quality Culture: Leads the Quality team towards excellence in product quality and operational success fostering a culture that prioritizes quality and puts customers first. Champions continuous improvement and quality excellence embedding quality in every aspect of operations.
Strategic Partnership: Collaborates cross-functionally with colleagues in Supply Chain Sales Customer Service Engineering and Applications Center to drive the Quality strategy for North America. Shares best practices with Global Quality functions to create alignment and collaboration.
Quality Management: Oversees the development and maintenance of Quality programs systems processes and procedures that ensure compliance with policies and standards. This includes customer supplier and product quality processes. Provides expertise in interpreting policies and regulations to ensure compliance.
Solution Leadership: Leads team investigate quality issues identify root causes and develop corrective actions to prevent recurrence.
Audit Management: Leads and directs the audit preparation resolving findings and liaising with internal departments and facilitators as well as external auditors. Facilitates uniform standards for North America and enables best practice sharing ensuring clear understanding of audit requirements.
Results Management: Establishes and defines key performance indicators (KPI s) for the Quality team to continuously monitor performance and processes. Able to report clear and accurate results.
Continuous Improvement: Creates a culture of continuous learning across areas of responsibility identifying root causes of quality issues and institutionalizing organizational learning. Stays abreast of regulatory requirements and industry standards.
Compliance Focus: Ensures compliance with all Quality system procedures to meet current regulatory and customer requirements (i.e. ISO9001 AS9100 IATF 16949). Provides clear direction and communication to internal teams as required.
Talent Management: Evaluates and develops Quality team to maximize and enhance team skills and capabilities. Mentors and coaches managers and individual contributors providing opportunities for professional growth and career advancement.
Proactive Approach: Visits customer and supplier sites as needed or requested to create visibility and manage potential issues.
Bachelor s degree in engineering quality management or related field or equivalent combination of education and experience required
Certifications in Lean Six Sigma CQE CMQ/OE or other Quality certifications a plus
10 or more years of experience in Quality Assurance / Quality Control; 5 or more years of experience leading a team as a Quality Manager or Director
Experience in military medical automotive or aerospace manufacturing industries strongly preferred
In-depth knowledge of quality management principles industry standards and manufacturing processes is required
Familiarity with 8D or Fishbone methodologies a plus
Experience working with ERP/MRP systems (SAP highly preferred); able to navigate technology platforms comfortably
Interacts well and with a high degree of urgency with customers and at all levels within the organization
Possesses strong written/oral communications skills as well as the ability to present views in a clear and compelling manner
Able to travel domestically and internationally as needed
Full Time