INTERNAL APPLICANTS ONLY â Customer Service Department Supervisor (Hybrid)
INTERNAL APPLICANTS ONLY â Customer Service Department Supervisor (Hybrid)
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Job Description
In search for an outcome-oriented planner and problem solver with great people skills and passion for great customer service.
Were searching for a Customer Service (CS) Supervisor to support the daily activities of our Customer Service Departmentan exceptionally important business area with high standards of quality service accuracy and efficiency. The CS Supervisor will be joining a first-class team that delivers fantastic customer experience at every touch point and will be responsible for the day-to-day operations of a subset of the department. Responsibilities for this position include staffing training scheduling and assigning workload to the team.
The CS Supervisor is accountable for meeting the operational and service goals of the department and will help define the processes procedures and systems to support and sustain long-term growth while promoting best in class service. The ideal candidate will be a creative problem solver with a knack for thinking outside the box and providing exceptional service while doing it.
Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.
A day in the office looks like this:
- Responsible for the overall direction coordination and evaluation of areas of responsibilities
- Instructs orients motivates and otherwise assists employees so that production and quality objectives are achieved
- Conduct meetings with respective team to discuss department initiatives and strategies
- Present reports and information in department meetings and in meetings with key stakeholders as the SME
- Coordinates and supervises activities of personnel determining specific work assignments
- Ensures all work is scheduled and performed in an efficient manner
- Maintains and supervises company productivity and quality standards per specifications
- Jumps into time-sensitive projects wherever needed
- Shows flexibility and a willingness to learn
- Treats internal and external customers like gold
Qualifications :
Got the skills and experience Heres what were looking for:
- 1 years leading projects or people
- 2 years of experience in a Customer Service Call Center or Order Department role preferred
- Excellent problem-solving skills with the ability to think on your feet work independently make decisions and take appropriate actions
- Skill at managing and motivating a team of individuals with differing skill levels to enable them to achieve performance goals and quality standards
- Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization
- Excellent verbal and written communication skills
- Ability to juggle multiple tasks in a fast-paced setting
- Strong organizational skills and a sense of urgency
- Great accuracy and attention to detail
- The ability to work onsite at our Carson operations
Additional Information :
And heres our end of the bargain!
At Lakeshore we pay local market wages for employees that reside within Los Angeles and Orange Counties.
For this position new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $53500 - $83500 depending on relevant experience & skillset.
This range is indicative of projected hiring range. The annual base compensation will take into account each candidates relevant experience location and skillset.
- Bonus eligible
- Paid leave for new parents to support work/life balance and family bonding
- Excellent medical/dental and vision coverageEPO PPO and HSA
- 401(k) retirement plan with company contribution (because you will retire someday)
- Flexible benefitschoose what you like ignore the rest
- On-site preschool for our employees children
- On-site employee gym for all levels/fitness needs
- Generous employee discount
- Casual dressand we really mean it
At Lakeshore we know our diversity makes us stronger and when everyone feels included and valued we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers families and children we serve.
We know we couldnt do the extraordinary things were doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group Lakeshore is more than a great place to workits a great experience to be part of. Day in and day out we give everything weve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success were constantly on the lookout for people to join us. So if youre a down-to-earth professional who shares our desire for making a difference wed love to hear from you.
To learn more about Lakeshore visit Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill merit and mind-boggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDS-related complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose.
To learn about how we collect and use Applicant information please visit our Employee/Applicant Privacy Policy.
Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.
Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
