Customer Relations Manager
Customer Relations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Berman Chrysler Dodge Jeep Ram is looking for a Customer Relations Manager to add to the team!
Job Title: Customer Relations Manager
Location: Berman CDJR (Oak Lawn IL)
Pay: $23 per hour bonuses!
Schedule: Monday-Friday; 8AM-5PM
Position Summary:
The Customer Relations Manager is responsible for ensuring a positive customer experience by effectively managing and resolving customer concerns complaints and feedback. This role serves as the primary point of contact for customer relations issues whether in person over the phone or through other communication channels. The ideal candidate will be a skilled communicator problem solver and relationship builder who can balance customer satisfaction with dealership policies and objectives.
Key Responsibilities:
- Serve as the main point of contact for customer complaints inquiries and escalations; in person and over the phone
- Address customer concerns promptly and professionally
- Document and track all customer complaints resolutions and follow-up actions
- Work closely with sales service and management teams to investigate issues and identify root causes
- Implement and monitor customer satisfaction improvement strategies
- Provide feedback to department managers regarding recurring issues and opportunities for improvement
- Maintain a calm and empathetic demeanor when dealing with upset or dissatisfied customers
- Develop and maintain positive relationships with customers to encourage loyalty and repeat business
Benefits
- Family Owned & Operated
- Competitive PTO Policy - Earn 2 weeks within your first year of employment
- Multiple Low-Cost Medical Insurance Options!! As low as $43/week FREE TelaHealth
- Low-Cost Dental Vision & Life Insurance Options
- Short Term & Long Term Disability
- 401K
- Automotive Service & Sales Discounts
- Outlined Career Path and Opportunities for Advancement
Qualifications :
- Previous customer service or customer relations experience required (automotive industry preferred)
- Bilingual in Spanish highly preferred
- Strong conflict resolution skills
- Excellent verbal and written communication abilities
- Ability to remain calm professional and empathetic in challenging situations
- Strong organizational skills with attention to detail
- Proficiency with CRM systems (experience with dealership management systems is a plus)
- High school diploma or equivalent required
Additional Information :
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
