Vice President of Client Services
Vice President of Client Services
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5years
$ 140000 - 140000
1 Vacancy
Job Description
Join Our Team as Vice President of Client Services
Location: 1171 Mission St. San Francisco CA
Reports To: Co-CEO
Salary: $140000
Status: Exempt Non-Union
About Community Forward
Community Forward is transforming how women and vulnerable adults experience homeless services in San Francisco. For over 45 years we ve championed compassionate community-based care for those often overlooked especially women older adults and people facing severe medical or mental health challenges. We run the city s only 24/7 drop-in center for women experiencing homelessness and offer a full spectrum of services including gender-specific recovery programs medical respite transitional housing and permanent supportive housing. Our person-centered approach centers dignity empowerment and healing. Our team reflects the communities we serve many with lived experience of homelessness. We also lead systems change advancing gender-focused policy locally and beyond.
Your Impact as Vice President of Client Services
As Vice President of Client Services you ll lead and oversee Community Forward s non-clinical programs from our women s drop-in center to transitional and permanent housing. You ll guide program strategy supervise a team of Program Directors and ensure we continue delivering high-quality trauma-informed care rooted in dignity and equity.
You ll be a vital member of the executive team turning vision into action and helping shape the future of gender-responsive homeless services in San Francisco.
What Youll Do
Lead & Grow Programs
Oversee day-to-day operations of non-clinical programs ensuring they align with our mission and best practices
Manage budgets track outcomes and lead strategic growth across programs like the drop-in center housing and subsidy services
Partner with funders and city departments to secure resources and develop new initiatives
Inspire & Support Your Team
Supervise and coach Program Directors building a supportive trauma-informed culture
Ensure staff training development and performance evaluation prioritize empowerment and healing
Champion staff with lived experience and foster a culture of inclusion and professional growth
Coordinate Quality Care
Maintain policies and protocols that ensure client-centered culturally responsive and trauma-informed services
Collaborate across housing healthcare and social service partners for seamless client support
Work closely with the Department of Public Health and others to meet integrated care goals
Lead Compliance & Reporting
Oversee regulatory compliance and reporting to funders ensuring program integrity
Implement continuous quality improvement using data and client feedback
Represent Community Forward in community and citywide meetings
Ready to Make an Impact Apply Here!
Apply today to help us create a San Francisco where everyone has a safe place to heal grow and thrive. Please upload your resume and a cover letter through our application your cover letter tell us why you re interested in this role and how your experience and skills will contribute to advancing our mission.
Employment Terms and Disclaimers
Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check if CFSF is concerned about a conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.
Requirements
What you bring
Master s degree in Social Work Human Services Public Health or a related field
Clinical licensure (LCSW LMFT Licensed Psychologist or equivalent)
Proven leadership experience managing social service or homelessness programs with complex teams
Strong skills in strategic planning budgeting and compliance within nonprofit or government settings
Deep understanding of homelessness trauma mental health substance use and systems of oppression
Passion for equity empowerment and trauma-informed care
Excellent communication collaboration and team-building abilities
Proficiency with Office and G-Suite applications
CPR and First Aid certification within 90 days of hire
TB clearance and proof of COVID-19 vaccination within 7 days of hire
5150/5585 Certification within 180 days of hire
Preferred Qualifications
Multicultural and bilingual especially Spanish-speaking
Experience working with gender-specific at-risk populations
Familiarity with San Francisco s billing systems (Epic) CalAIM Medi-Cal
Knowledge of local community resources and systems
Physical Requirements
Ability to sit at a computer for extended periods
Agility with hands and wrists for typing and computer use
Able to move through buildings and community settings including stairs
Comfortable managing interruptions and background noise
Benefits
Master s degree in Social Work, Human Services, Public Health, or a related field Clinical licensure (LCSW, LMFT, Licensed Psychologist, or equivalent) Proven leadership experience managing social service or homelessness programs with complex teams Strong skills in strategic planning, budgeting, and compliance within nonprofit or government settings Deep understanding of homelessness, trauma, mental health, substance use, and systems of oppression Passion for equity, empowerment, and trauma-informed care Excellent communication, collaboration, and team-building abilities Proficiency with Office and G-Suite applications CPR and First Aid certification within 90 days of hire TB clearance and proof of COVID-19 vaccination within 7 days of hire 5150/5585 Certification within 180 days of hire Preferred Qualifications Multicultural and bilingual, especially Spanish-speaking Experience working with gender-specific, at-risk populations Familiarity with San Francisco s billing systems (Epic), CalAIM, Medi-Cal Knowledge of local community resources and systems Physical Requirements Ability to sit at a computer for extended periods Agility with hands and wrists for typing and computer use Able to move through buildings and community settings, including stairs Comfortable managing interruptions and background noise
Education
MA
Employment Type
Full Time
Company Industry
Civic and Social Organizations / Non-profit Organizations / Community Services
