Account Manager - Mid Market

We are looking for an experienced Mid Market Account Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value.  They should have a consultative sales approach a successful track record growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales culture specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers.

The candidate should be a self-starter with a GROWTH MINDSET who has a willingness  to learn and adapt in any situation. She / He should be prepared to develop and execute  against an account plan and consistently deliver on revenue targets and have a strong can-do  attitude in an agile environment. The ideal candidate will possess both sales and technical  expertise along with engagement skills from a CXO level to technical and operations staff.  The Account Manager will be an exceptionally strong analytical thinker who thrives in fast paced dynamic environments with good communication and presentation skills.

Responsibilities: 

 Youll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers

• Drive expansion through upsell and cross-sell to meet or exceed revenue targets 

• Demonstrating / selling value to key stakeholders within the accounts

• Build a plan to maximize revenue and customer satisfaction within your accounts

• Create & articulate compelling value conversations with C-Level stakeholders also work in  alignment with inside stakeholders namely AMs Customer Success Implementations  Billing Support deals teams etc.

• Close large complex deals involving multiple executive level stakeholders

• Collaborate with and lead a larger cross functional team to the closure of large complex deals

• Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value based selling

• Exceeding activity pipeline and revenue goals on a quarterly basis

• Build strategies and execute on the plan in the assigned territory with the goal of generating and maintaining 4x pipeline 

• Analyze sales/metrics data from your accounts to help evolve your strategy 

• Assist customers in identifying industry relevant use cases and educate customers to make a  strong business impact 

• Develop long-term strategic relationships with key accounts 

• Ensuring satisfaction within your accounts  

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

Qualifications :

What Were Looking For: 

• 3 years of experience in SaaS or mid-market sales with a track record of exceeding targets and building strong customer relationships
• A natural communicator who knows how to listen deeply ask the right questions and drive value
• Solid understanding of SaaS platforms - bonus points if youve worked with employee experience (EX) solutions
• Comfortable working in a fast-paced evolving environment where your ideas are valued
• A consultative adaptable and thoughtful approach - youre strategic but also hands-on when needed

Additional Information :

Why Youll Love It Here: 

• A culture of belonging: We embrace diverse perspectives and create space for everyone to thrive
• Flexibility: Hybrid schedule with a supportive people-first workplace
• Purpose-driven work: Youre helping organizations improve the everyday experience for their employees 
• Room to grow: Opportunities for development mentorship and career mobility 

If youre someone who values connection impact and growth - and youre excited to bring your authentic self to work every day - wed love to hear from you. Lets build better experience together. 

This role is based in the San Francisco Bay Area and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background training work experience business needs and market demand. Therefore in some circumstances the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. 

Compensation Package

$103000 - $145000 Base Salary. This role is also eligible for variable compensation. 

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.

Remote Work :

No

Employment Type :

Full-time