DevOps Software Engineer
DevOps Software Engineer
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1 Vacancy
Job Description
As a DevOps Software Engineer you will bridge technical support development and operations supporting our advanced SaaS applications. The ideal candidate will have a deep understanding of SaaS products excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
Our teams build and maintain our SaaS application which manages more than 100 million IoT devices in more than 25.000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Head of Cloud Operations youll have the following missions:
Azure with Angular
- Demonstrate hands-on experience in Angular for building troubleshooting and enhancing user interfaces.
- Participate in the development and maintenance of Azure based applications utilizing technologies such as NodeJS Python and SQL.
- Support integration and API troubleshooting across the tech stack.
- Use debugging tools logs and error reports to identify and fix problems.
- Diagnose and resolve technical issues working closely with the development team.
Customer Support and Technical Troubleshooting
- Troubleshoot and resolve customer issues related to the Azure platform.
- Provide status feedback and reports to customers.
- Guide customers through technical problems and ensure they are fully resolved within SLAs.
- Use debugging tools logs and error reports to identify and fix problems.
- Diagnose and resolve technical issues working closely with the development team.
- Escalate issues to the appropriate teams and with enough details when needed.
DevOps & System Performance
- Monitor and optimize the performance reliability and scalability of cloud-based systems leveraging tools like Azure Application Insights.
- Utilize containerization (Docker Kubernetes) and automation to streamline deployment and operations.
- Respond to system alerts performance issues and potential downtime events collaborating with DevOps and Cloud Engineering teams.
- Identify opportunities for automation and process improvement within support and operations workflows.
Customer Success & Enablement
- Deliver proactive support product training and webinars to enhance customer knowledge and adoption of platform features.
- Gather customer feedback and collaborate with product/development teams for continual improvement.
Documentation & Reporting
- Create and maintain detailed technical documentation knowledge base articles and incident reports.
- Identify and report recurring trends for proactive resolution and product enhancement.
Continuous Learning & Improvement
- Stay current with emerging cloud DevOps and front-end technologies especially in SaaS and IoT domains.
- Contribute ideas and feedback in team meetings driving innovation and operational excellence.
- Help to improve support tools and systems to enhance efficiency and customer satisfaction.
Qualifications :
Experience:
- 3 years of experience as a full stack devops engineer role in a Azure environment.
- Proven experience troubleshooting technical issues in a SaaS platform.
Technical Skills:
- Strong understanding of Azure technologies and web-based applications.
- Experience with APIs integrations and general cloud technologies.
- Experience with Microsoft Azure tools resources and services.
- Experience with Angular or similar UI platform.
- Experience with Java preferred.
- Experience with PowerShell scripting and automation.
- Experience with Phyton NodeJS is a plus.
- Experience with support tools such as Jira Confluence.
- Experience with logs analysis through tools such as Azure Application Insight.
- Basic knowledge of SQL and database management.
- Familiarity with DevOps practices and containerized services (e.g. Docker Kubernetes).
Soft Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a customer-centric approach.
- Ability to explain technical concepts to non-technical users clearly and concisely.
- High level of patience empathy and attention to detail.
- Mastering French German or Spanish would be a plus.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
