Community Engagement Manager |Social, Creator, & Partnership
Community Engagement Manager |Social, Creator, & Partnership
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1 Vacancy
Job Description
This role will be based in San Francisco Sunnyvale Mountain View New York City Chicago or Omaha.
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
Werelooking for a highly organized and community-obsessed Community Engagement Manager to lead real-time engagement and audience development across our social this roleyoullbe the connective tissue between our brand and the people who interact with itdaily -- shapinghow we show up in culture respond to trends and build meaningful relationships with creators customers and day-to-day engagement strategy manage proactive and reactive social responses and partner closely with cross-functional teams to amplify our brand voice in moments that matter.
Responsibilities
- Community Engagement Strategy: Lead real-time engagement across priority social channels (LinkedIn Meta Reddit TikTok) ensuring our brand shows up with relevance authenticity and agility in cultural industry and trending moments.
- Tone of Voice & Moderation: Define and evolve community response guidelines in partnership with brand legal and comms teams. Manage the tone quality and consistency of all reactive and proactive interactionsbalancing brand voice empathy and clarity.
- Crisis & Issue Escalation: Develop systems to flag and escalate sensitive issues feedback trends or potential risks across platforms. Partner with Legal Comms and Customer Support to respond thoughtfully and swiftly when needed.
- Creator & Community Partner Collaboration: Engage directly with creators power users and industry voices in the comments andbeyond -- surfacingtheir content amplifying conversation and deepening relationships to strengthen brand advocacy.
- Channel Health & Reporting: Track sentiment engagement volume response time and community insights to social brand and product teams to inform content product roadmap and messaging strategy.
- Social Listening & Feedback Looping: Leverage social listening tools to identify emerging themes community questions and unmet needsfeeding insights back into marketing content and product development cycles. Identify opportunities for automation and efficiency within community management tools and workflows.
- Social & Moderation Agency Management: Lead communication and coordination with social and moderation agencies including onboarding training and tracking of inbound requests across moderation listening engagement and reporting needs. Ensure alignment on brand voice escalation protocols and engagement strategies are met.
- Tooling & WorkflowOptimization: Partnerwith operations and platforms teams to evolve community management tools tagging systems response templates and escalation protocols to ensure speed and scale.
- Cross-Functional Collaboration: Work closely with the broader Social Marketing Communications Legal and Customer Support teams to align engagement efforts with campaign priorities and brand objectives.
- Budget Management: Oversee community engagement budget and partner with internal stakeholders to manage vendor contracts tool investments and resource planning.
Qualifications :
Basic Qualifications:
- BA/BS degree or equivalent working experience
- 5 years of experience in social media management community engagement or digital marketing with a focus on real-time content and audience interaction.
- Experience with CRM social listening publishing and community management platforms (e.g. Sprinklr Tubular and Brandwatch Sprout Khoros).
- 3 years of experience with platform norms community behavior and engagement best practices across LinkedIn Meta TikTok and Reddit
- 3 years of project management and organizational skills
Preferred Qualifications:
- Experience in a global or matrixed organization managing B2B and B2C communities across diverse markets or business lines.
- Background in paid media creator marketing crisis communications or culturally relevant brand campaigns.
- Passion for building high-trust communities and shaping the way brands show up in real-time culture with a strong ability to manage brand risk and navigate social crisis scenarios.
- Proventrack recordof developing and scaling social response strategies managing community tone and navigating sensitive public interactions.
- Experience working cross-functionally with legal comms brand and product teams to align on messaging and risk mitigation.
- Excellent written and verbal communication skills with the ability to capture brand voice and build rapportonpublic channels.
Suggested Skills:
- Agility & Resilience
- Adaptability
- Crisis Management
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is 100000 to $156000. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus stock benefits and/or other applicable incentive compensation plans. For more information visit Information :
Equal Opportunity Statement
We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening apply for a position or participate in the interview process connect with us at and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However non-disability related requests such as following up on an application will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by LinkedIn or (c) consistent with LinkedIns legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
