Customer Success Manager

Synerlou Recruiting, LLC

Posted on : 20-08-2025

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1 Vacancy

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Jobs by Experience

3-5years

Job Location

Westlake, OH - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 20-08-2025

Job Description

This is a remote position.

We are looking for a Customer Success Manager role remote hybrid if in TX.

In this role you will monitor the customer life cycle to ensure customer and companys mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle demonstrating lead time awareness ensuring a frictionless renewal process and ultimately positioning your accounts for growth. Demonstrate your technical aptitude by being able to respond yourself to customer s technical inquiries regarding our service or by being able to direct them to the proper channel or resource. Successfully onboard customers. Help them deploy and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience are everything.

Must haves:

Exceptional communication customer service sales and relationship building skills at all levels including CXO. Excellent relationship building skills at the C-Level. Deep understanding of a successful customer success motion - able to execute the onboarding & adoption process to drive customer health. Ability to define customer needs & goals and drive onboarding and success plans to meet those goals and objectives. Basic technical knowledge on development and IT solutions. Understanding of SaaS environment with its respective opportunities benefits and challenges. This could include license management training in software and technology and applicable business processes and cycles among other things.

Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel while others may involve travel of up to 40% depending on business needs.

Requirements

Ability to travel 50%
Significant experience working with Gainsight & Salesforce.
Experience implementing new processes within customer success.
Experience in workforce development skills-based learning or EdTech
Bachelors Degree in Sales or equivalent Professional experience
3-5 years of progressive customer success experience or similar field (sales pro services consulting technical enablement)

Ability to travel 50% Significant experience working with Gainsight & Salesforce. Experience implementing new processes within customer success. Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales, or equivalent Professional experience 3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement)

Education

Bachelor's Degree in Sales, or equivalent, Professional experience

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Synerlou Recruiting, LLC

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Customer Success Manager

Synerlou Recruiting, LLC

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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