IT Asset Management Specialist
IT Asset Management Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
For interested applicants click the apply button or you may reach out to Alfher Hidalgo at /Alfher for faster processing. Thank you!
How you will contribute
- Maintain the IT Asset Register within the Configuration Management Database (CMDB) in ServiceNow.
- Process Asset Management tasks relating to Starters Movers and Leavers ensuring the end-of-life laptops are returned within the required timeframe.
- Process repairs returns and re-assignment of hardware to our end users ensuring all data is captured accurately.
- Implementation of policies and standards governing damaged lost stolen and replacement of assets.
- Work with IT Teams to ensure timely scheduling of eWaste and disposal of laptops.
- Undertake physical audits of hardware (laptops) and cross reference against ServiceNow Asset Register.
- Record and facilitate stock management goods in and goods out processing.
- Manage Incident & Service Request asset tasks and relevant policies.
- Adhere to policy and workflows and suggest operational improvements where possible.
- Hardware shipping coordination & tracking with the lessor.
- Support all aspects of hardware asset management from discovery and tracking reporting PC refreshes and disposal activities in alignment with IT security and governance standards.
- Ensure receiving logs are maintained and properly updated in accordance with ServiceNow asset management standards.
- Ensure asset re-assignments to end-users data is accurate.
- Record and facilitate stock management as needed.
- Maintain accurate asset records in ServiceNow.
- Accessory/peripheral ordering and stock management.
- Working with the wider IT department within A&M as needed.
Qualifications
- Intermediate to advanced level Microsoft Excel skills.
- Strong all-around Microsoft Office skills (e.g. Outlook Calendar Mail Teams and Chat)
- Previous experience using ServiceNow incident and request management/tracking system.
- Demonstrable experience within a similar role.
- Strong analytical skills and attention to detail.
- An understanding of IT Asset Management lifecycle processes and tools.
- Experience in request fulfillment within an ITIL-based organization.
- Knowledge of general procurement procedures and policies.
- Knowledge and exposure to IT hardware (laptops) lifecycle management.
- Basic understanding of implementation of new software products and license rule changes.
- Problem-solving skills that can be applied to situations and problem resolution.
- Excellent customer service skills with the ability to interact with people at all levels.
- Being an all-around team player a people person and able to work in an open fast paced environment.
- Background in warehousing and hardware shipping/receiving a plus.
- Self-motivated and goal-oriented constantly looking to make improvements to drive efficiency.
- Ability to lift up to 50 lbs. on occasion and work on your feet throughout the day.
Required Experience:
Unclear Seniority
Employment Type
Contract
