Director of Application IT Product Management (Customer Experience)

Your Career

Palo Alto Networks is seeking a Director of Application Product Management to lead the strategic vision and transformation across key domainsincluding Entitlement & Consumption Management New Product Introduction Licensing & Provisioning and Customer Support & Success.

In this high-impact leadership role you will define and execute a holistic product strategy spanning the broader licensing and provisioning ecosystem. Your work will directly influence both our Product and Global Customer Service (GCS) organizations.

Leveraging deep expertise in product licensing entitlements and consumption-based models customer success customer support you will translate business objectives into a clear and actionable Application Product Roadmap. Your solutions will enable scalable operations enhance customer experience and drive adoption across internal and external user journeys.

Success in this role will require first-principles thinking to break down complex problems and architect innovative AI-enabled solutions that streamline processes and accelerate value delivery.

This role reports to the Senior Director of Application IT within the CIO organization. You will lead a team of high-performing Application Product Managers and work in close partnership with executive leaders across all business functions to drive strategic initiatives streamline operations and deliver measurable business impact.

This is a unique opportunity to shape the future of how we deliver customer valuechampioning innovation driving operational excellence and creating seamless scalable experiences across the enterprise.

Your Impact

• Define and own the product vision strategy and roadmap for the full portfolio spanning Entitlement & Consumption Management New Product Introduction (NPI) Licensing & Provisioning and Customer Support & Success. Ensure alignment with broader business objectives while identifying opportunities for competitive differentiation and transformational impactespecially in support of consumption-based revenue models and enhanced pre- and post-sales experiences.
• Build mentor and lead a high-performing team of Application Product Managers fostering a culture of innovation accountability and continuous improvement. Provide strategic direction coaching and career development to elevate individual and team performance.
• Act as a trusted advisor to executive stakeholders across Product and GCS organizations. Leverage strong business acumen and influencing skills to shape strategic decisions and direction for customer experience (CX) operations through a combination of technology data iterative UI/UX design rapid prototyping and business process optimization. Translate complex technical concepts into clear business value to drive alignment on priorities.
• Drive seamless integration of New Product Introductions (NPIs) into the post-sales experience by partnering closely with Product cross-functional IT teams and the Strategy organization to ensure a connected and scalable delivery model.
• Champion the adoption of advanced AI technologies across the CX portfolio with a focus on embedding intelligent support capabilities directly into the in-product experience elevating customer engagement and issue resolution.
• Collaborate with IT Architecture and Engineering leaders to ensure solutions are built with architectural integrity scalability security and long-term maintainability in mindanticipating evolving needs in a consumption-based business environment.
• Oversee the entire product lifecycle across the CX NPI Licensing and Provisioning portfoliofrom ideation and discovery to development launch adoption and continuous improvement. Establish strong governance and delivery frameworks to ensure timely and reliable execution including initiatives that streamline quoting and provisioning processes.
• Lead a data-driven product management approach defining success metrics and KPIs to guide decision-making. Leverage analytics market trends and customer feedback to continuously improve product offerings and maximize business value.
• Identify and drive transformation of complex business processes using modern technologies to enhance operational efficiency reduce friction and elevate both the customer and employee experience.

Qualifications :

Your Experience 

• 15 years of experience in IT Application Product Management with deep domain expertise in Licensing New Product Introduction (NPI) and post-sales processes demonstrating a strong record of strategic leadership and progressive responsibility.
• 7 years in senior leadership roles successfully overseeing teams of Product Managers and managing complex strategic portfoliospreferably within high-growth SaaS environments.
• Demonstrated first-principles thinking with a history of delivering breakthrough solutions that challenge conventional industry norms and drive transformative outcomes.
• Extensive expertise in Licensing Entitlements and Consumption models with hands-on experience in platforms such as Service Cloud Gainsight and related GTM/CX technologies.
• Advanced proficiency in AI-driven solutions including generative AI intelligent automation and cloud-native AI/ML pipelines with a proven track record of delivering tangible business value through innovative AI initiatives.
• Strong grasp of AI tooling and infrastructure and practical experience integrating AI capabilities into enterprise workflows.
• Experience leading large distributed global teams driving cross-functional collaboration and fostering high-performance cultures.
• Proven success in optimizing IT product strategies for consumption-based revenue models with a focus on improving end-to-end sales processes and streamlining quoting and provisioning experiences.
• Expertise in data architecture and analytics including the ability to define measurement frameworks derive insights from complex data sets and guide data-informed decision-making.
• Solid understanding of enterprise software security compliance and governance frameworks particularly within regulated industries.
• Bachelors degree in Computer Science Business Administration or a related field is or advanced degree preferred.
• Change management certification or demonstrated success leading organizational transformation initiatives is highly desirable.
• Must be in SF Bay area to be onsite.

Additional Information :

The Team

You will be part of a growing passionate and dynamic team with an opportunity to work on challenging and exciting projects centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means were constantly working to make your experience amazing and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for non-sales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $223000 - $306500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship: Yes